Dispatch & Admin Support Assistant (Medical Transportation)

1 day ago

Manila, National Capital Region, Philippines AdminEdge Full time $104,000 - $130,878 per year

Position:Dispatch & Admin Support Assistant (Medical Transportation)

Job Type: Full-time (40 hours/week)

Location: Philippines, Remote, US-ET daytime hours

Salary:$6-$7/hr

***IMPORTANT***

To apply, please use our direct application form:

Overview

A newly launched non-emergency medical transportation (NEMT) provider is hiring a Dispatch & Admin Support Assistant to help run daily operations smoothly as the business grows. With one vehicle ready and more to come, the company is looking for a dependable and flexible assistant to handle dispatching, data entry, and other supportive administrative tasks.

This role is ideal for someone who is comfortable wearing multiple hats, takes initiative, and communicates clearly. You'll manage day-to-day dispatch using Bambi, handle trip scheduling and follow-ups, and support general back-office tasks like light marketing outreach, data entry, and billing support.

The founder is balancing this venture alongside a full-time job, so reliability, proactive communication, and strong customer service instincts are essential.

** Key Responsibilities

Customer Service & Communication**

  • Answer inbound calls from riders, facilities, or partners in a courteous and professional manner
  • Provide clear and accurate information regarding trip details, scheduling, and general service inquiries
  • Escalate urgent concerns appropriately while maintaining a friendly, service-first attitude
  • Follow up with riders or facilities as needed to confirm rides or resolve minor issues

Dispatch & Trip Coordination

  • Monitor the dispatch platform and manage incoming trip requests
  • Assign rides and coordinate with drivers to ensure timely pickups/drop-offs
  • Track trips and communicate with drivers as needed to confirm schedules and respond to issues
  • Update dispatch logs and systems in real time

Administrative Support

  • Assist with basic bookkeeping tasks and data entry in QuickBooks Online
  • Send trip summaries, invoices, or confirmations to facility partners
  • Maintain organized records of trip logs, receipts, and reports

Marketing & Outreach

  • Call local facilities using provided scripts to introduce the company and gauge interest
  • Log outreach activity and flag promising leads for follow-up
  • Support light CRM/data entry around facility contacts and communication
  • Assist with creating and posting basic social media content to grow the company's online presence

Other General Tasks

  • Assist in reviewing driver applicants and scheduling interviews as needed
  • Help build and maintain internal documentation, checklists, and basic SOPs
  • Communicate proactively with the business owner about any issues or follow-ups needed
  • ​​Monitor and follow up on customer reviews, suggesting improvements to enhance service quality

Preferred Skills & Qualifications

  • 3+ years of administrative support, dispatching, or back-office operations
  • Experience supporting a U.S.-based business remotely
  • Excellent written and spoken English
  • Highly organized and self-motivated, able to work independently
  • Comfortable using tools like Google Workspace, QuickBooks Online, and online dispatch platforms

Nice-to-Have (Bonus Skills)

  • Experience with NEMT, healthcare, or transportation
  • Familiarity with HIPAA-compliant communication
  • Willingness to grow with the role as the company scales
  • Experience with social media management

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