IT/Customer Service

1 day ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time $20,000 - $30,000 per year

Job Summary:

We are excited to offer a flexible, fully remote opportunity for a Customer Support Advocate to join our team. This is a non-salaried, contract-based position ideal for individuals seeking remote work with adaptable hours and a performance-based pay structure. As a Customer Support Advocate, you will serve as a front-line liaison between our organization and its customers, handling service-related inquiries and requests with professionalism and care.


Key Responsibilities:

● Respond to and resolve incoming customer service calls.

● Manage and fulfill other customer support requests outside of phone calls.

● Accurately document all services performed using designated service tickets.

● Ensure each service ticket is submitted for and receives approval from your supervisor.

● Maintain a professional, empathetic, and customer-first attitude in all interactions.

● Adhere to established communication standards, guidelines, and procedures.


Qualifications:

● Prior experience in customer service or support roles preferred.

● Strong communication skills, both written and verbal.

● Self-motivated and capable of working independently in a remote environment.

● Reliable internet connection and suitable home office setup.

● Detail-oriented with strong organizational skills.


Work Environment & Flexibility:

● Fully remote — work from anywhere.

● Flexible hours — work based on your availability and volume of service requests.

● Compensation is based on services rendered rather than fixed hours.

**Other duties as assigned.


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