Client Service Associate

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time $30,000 - $60,000 per year

The Customer Service Representative is responsible for handling customer inquiries, complaints, and requests through phone, email, or chat. The role requires delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction in alignment with company standards.

Key Responsibilities:

  • Answer inbound calls, emails, or chats to assist customers with inquiries and concerns.
  • Provide accurate information about products, services, and company policies.
  • Handle and resolve customer complaints in a professional manner.
  • Maintain detailed and accurate customer interaction records in the system.

Qualifications:

  • Senior High School graduate, or college level.
  • Strong English communication skills
  • Good listening, comprehension, and problem-solving abilities.
  • Willing to work on shifting schedules, including weekends and holidays.

Benefits:

  • Performance incentives.
  • Paid training.
  • Health and life insurance.
  • Career development opportunities.

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