Service Management Sr. Specialist

7 days ago

Taguig, National Capital Region, Philippines ZKTeco Solutions Full time ₱1,200,000 - ₱1,800,000 per year

Responsibilities focus on these main scopes:

  1. Business Reporting & Insights

  2. Process Control & Governance

  3. Workforce Management

  4. Continuous Improvement

The Service Management Specialist role is responsible for analyzing and presenting data to support operational health, workforce management, business decisions, ensuring process control and governance, and driving continuous improvement initiatives. This role involves developing reporting tools, maintaining compliance with operational standards, and optimizing workflows to enhance efficiency and performance.

Key Responsibilities:

Business Reporting & Insights

  • Collect, analyze, and present operational data to support decision-making
  • Develop and maintain KPI dashboards and reporting tools
  • Ensure accuracy and consistency in reporting across departments
  • Provide actionable insights to improve business performance

Process Control & Governance

  • Establish and enforce process control measures to maintain operational efficiency
  • Ensure compliance with company policies, industry regulations, and governance standards
  • Conduct audits and assessments to identify gaps and areas for improvement
  • Collaborate with stakeholders to enhance process transparency and accountability

Workforce Management

  • Analyze workforce data to optimize staffing levels and scheduling
  • Forecast staffing requirements based on business needs and workload trends
  • Develop strategies to improve employee productivity and engagement
  • Ensure compliance with labor laws and workforce management best practices

Continuous Improvement

  • Identify opportunities for process optimization and efficiency gains
  • Implement Lean, Six Sigma, or other methodologies to drive improvements
  • Facilitate training sessions and workshops on best practices
  • Monitor and evaluate the effectiveness of improvement initiatives

Qualifications & Skills:

  • Bachelor's degree in Business, Finance, Data Analytics, or related field
  • Experience in business reporting, process control, workforce management, and continuous improvement
  • Strong analytical, strategic thinking, and problem-solving abilities
  • Proficiency in reporting tools such as Excel, Power BI, or Tableau
  • Excellent communication and stakeholder management abilities
  • Experience: 3+ years in process improvement or service management
  • Knowledge/Certifications: Lean, Six Sigma (Yellow or higher), Agile, PMP, or equivalent certifications highly desirable

Job Types: Full-time, Permanent

Pay: Php75, Php85,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Are you willing to work in BGC on the first 3 months of training, mid shift or night shift?

Experience:

  • process improvement or service management: 3 years (Preferred)

License/Certification:

  • Six Sigma (Yellow or higher) (Preferred)

Work Location: On the road

  • Client Services Sr Officer

    1 week ago

    Taguig, National Capital Region, Philippines CBRE Full time ₱300,000 - ₱600,000 per year

    Client Services Sr Officer - Taguig CityJob ID244004Posted19-Oct-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrative, Customer ServiceLocation(s)Taguig - National Capital Region - PhilippinesClient Services Sr Officer (Taguig)CBRE is the global leader in commercial real estate services and investments. With services, insights and...

  • Collection Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per year

    About the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts.What you'll be...

  • Sr Manager Process Improvement

    7 days ago

    Taguig, National Capital Region, Philippines StaffLink Express Full time ₱180,000 - ₱250,000 per year

    Role: Sr Manager Process Improvement (Service Excellence)Site: Shaw, Cubao / TaguigWork Set-up: OnsiteSchedule: Night ShiftStart date: ASAPSalary: 180k base pay + 20,650 allowance with sign on bonusQualifications:• LSS Greenbelt Certified• Process Improvement experience in BPO Setup is required• At least 5 years' experience in a Process Improvement...

  • Client Services Sr Officer

    1 week ago

    Taguig, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱400,000 - ₱800,000 per year

    Client Services Sr Officer (Taguig)CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can...

  • RevOps Deal Support Sr. Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines ZENDESK, INCORPORATED Full time ₱1,200,000 - ₱2,400,000 per year

    Join our dynamic and collaborative team at Zendesk, a global leader in customer service software, where you'll play a pivotal role in our commercial success. As a RevOps Deal Support Sr. Specialist, you will be the engine that drives deal velocity and ensures compliance, working closely with our sales team and other key stakeholders. If you are a...

  • Sr Learning and OD Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱900,000 - ₱1,200,000 per year

    About the role YONDU INC.' is seeking a driven and experienced Sr Learning and OD Specialist to join our team in Taguig City Metro Manila. This is a full-time position where you will play a crucial role in developing and implementing innovative learning and organisational development initiatives to support the growth and success of our organisation.What...

  • R2A Sr. Specialist

    5 days ago

    Taguig, National Capital Region, Philippines AECOM Full time $70,000 - $120,000 per year

    Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • R2A Sr. Specialist

    5 days ago

    Taguig, National Capital Region, Philippines AECOM Full time $104,000 - $130,878 per year

    Company Description Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • sr. audit manager

    5 days ago

    Taguig, National Capital Region, Philippines Aickman and Greene Full time ₱1,440,000 - ₱1,800,000 per year

    Job description:The Sr. Audit Manager will be responsible for overseeing external audit engagements, managing client relationships, and leading audit teams to deliver high-quality audit and assurance services. This role requires strong technical expertise in auditing and accounting standards, excellent leadership skills, and the ability to provide strategic...

  • Services Planner

    2 weeks ago

    Taguig, National Capital Region, Philippines Schneider Electric Full time ₱120,000 - ₱180,000 per year

    What will you do?Job Summary:The Services Planner is responsible for efficient coordination of the deployment of Service Representatives (SR – engineers) to help facilitate the successful delivery of Services Activities predominantly for the execution of labor stemming from Services Orders but also including equipment / parts delivery as necessary.Job...