Service Management Sr. Specialist

1 week ago

Taguig, National Capital Region, Philippines ZKTeco Solutions Full time ₱720,000 - ₱960,000 per year

Responsibilities focus on these main scopes:

  1. Business Reporting & Insights

  2. Process Control & Governance

  3. Workforce Management

  4. Continuous Improvement

The Service Management Specialist role is responsible for analyzing and presenting data to support operational health, workforce management, business decisions, ensuring process control and governance, and driving continuous improvement initiatives. This role involves developing reporting tools, maintaining compliance with operational standards, and optimizing workflows to enhance efficiency and performance.

Key Responsibilities:

Business Reporting & Insights

  • Collect, analyze, and present operational data to support decision-making
  • Develop and maintain KPI dashboards and reporting tools
  • Ensure accuracy and consistency in reporting across departments
  • Provide actionable insights to improve business performance

Process Control & Governance

  • Establish and enforce process control measures to maintain operational efficiency
  • Ensure compliance with company policies, industry regulations, and governance standards
  • Conduct audits and assessments to identify gaps and areas for improvement
  • Collaborate with stakeholders to enhance process transparency and accountability

Workforce Management

  • Analyze workforce data to optimize staffing levels and scheduling
  • Forecast staffing requirements based on business needs and workload trends
  • Develop strategies to improve employee productivity and engagement
  • Ensure compliance with labor laws and workforce management best practices

Continuous Improvement

  • Identify opportunities for process optimization and efficiency gains
  • Implement Lean, Six Sigma, or other methodologies to drive improvements
  • Facilitate training sessions and workshops on best practices
  • Monitor and evaluate the effectiveness of improvement initiatives

Qualifications & Skills:

  • Bachelor's degree in Business, Finance, Data Analytics, or related field
  • Experience in business reporting, process control, workforce management, and continuous improvement
  • Strong analytical, strategic thinking, and problem-solving abilities
  • Proficiency in reporting tools such as Excel, Power BI, or Tableau
  • Excellent communication and stakeholder management abilities
  • Experience: 3+ years in process improvement or service management
  • Knowledge/Certifications: Lean, Six Sigma (Yellow or higher), Agile, PMP, or equivalent certifications highly desirable

Job Types: Full-time, Permanent

Pay: Php75, Php85,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Are you willing to work in BGC on the first 3 months of training, mid shift or night shift?

Experience:

  • process improvement or service management: 3 years (Preferred)

License/Certification:

  • Six Sigma (Yellow or higher) (Preferred)

Work Location: On the road

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