RevOps Deal Support Sr. Specialist

2 days ago

Taguig, National Capital Region, Philippines ZENDESK, INCORPORATED Full time ₱1,200,000 - ₱2,400,000 per year

Join our dynamic and collaborative team at Zendesk, a global leader in customer service software, where you'll play a pivotal role in our commercial success. As a RevOps Deal Support Sr. Specialist, you will be the engine that drives deal velocity and ensures compliance, working closely with our sales team and other key stakeholders. If you are a detail-oriented professional with a passion for process and a knack for problem-solving, you will thrive in this environment and make a significant impact on our journey toward operational excellence.

What you'll be doing

  • Efficiently process sales orders and complex deals, including new business, renewals, and product expansions, ensuring accuracy and adherence to company policies.
  • Serve as a trusted advisor to the sales team, providing expert guidance on contract compliance, deal structure, and internal approval processes.
  • Proactively collaborate with cross-functional teams like Finance, Legal, and Revenue Recognition to expedite urgent and exceptional deals.
  • Troubleshoot and resolve pre-signature inquiries and sales-related support tickets, ensuring a smooth and efficient deal flow.
  • Contribute to root cause analysis for escalated deals, helping to identify systemic issues and prevent future roadblocks.
  • Diligently monitor and achieve individual performance metrics (SLAs) to ensure timely and high-quality service delivery.
  • Participate in ad-hoc projects focused on data analysis and process improvement under the guidance of senior team members.
  • Be open to adjusting shift schedules as needed to support our global business operations.

What you bring to the role

Required Experience

  • 2 - 4 years of experience in a sales operations, order management, billing, or deal desk support role within the BPO, IT, or software industry.
  • General knowledge of sales cycle processes and contract compliance.
  • Demonstrated proficiency with CRM tools, with a strong emphasis on Salesforce.
  • A keen eye for detail, strong organizational skills, and a commitment to accuracy.
  • Excellent communication and collaboration skills, with the ability to work effectively with various internal stakeholders.

Preferred Requirements

  • Experience with billing or subscription management platforms like Zuora.
  • A background in supporting a B2B software as a service (SaaS) business model.
  • A proactive and adaptable mindset, with a proven ability to thrive in a fast-paced and evolving work environment.
  • A degree in Business Administration, Finance, or a related field.

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