Client Services Sr Officer

15 hours ago

Taguig, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱400,000 - ₱800,000 per year

Client Services Sr Officer (Taguig)

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role:

As a Client Care Sr Coordinator, you will play a pivotal role in ensuring the seamless delivery of client

requirements by collaborating with multiple internal teams. You will be responsible for managing and

enhancing client relationships, overseeing client care programs, and supporting the growth of new

business opportunities.

What You'll Do:

  • Build and maintain strong client relationships through proactive communication.
  • Manage client onboarding, reporting, and system support processes.
  • Coordinate internal and client requests, ensuring service levels are met.
  • Collaborate with cross-functional teams to resolve issues and meet client expectations.
  • Deliver client training and prepare SOPs, reports, and updates.
  • Support team knowledge-sharing and continuous process improvement.

About you:

  • Bachelor's Degree with at least 2-4 years of experience in a client-facing role
  • Excellent communication and organizational skills
  • Facilities Management Background is preferred but not required.
  • Proficient in Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Amenable to work on a shifting schedule, 6 days a week, weekends/ holidays
  • Can start ASAP

So, what's in it for you?

  • Annual Merit Increase
  • Performance Bonus
  • 7 days of sick leave credits (unused sick leave credits convertible to cash)
  • 7 days of vacation leave credits (unused vacation leave credits will be rolled over the following year)
  • HMO and Life Insurance on Day 1
  • Autonomy in work - We support and reward creators and doers, encourage innovation and an entrepreneurial mind-set.
  • Inclusivity and Accessibility - We enable, value and embrace diverse perspectives across many dimensions
  • Safety and Well-Being - You'll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

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