Operations Supervisor

2 days ago

Ortigas, Philippines RBT Consulting Corporation Full time ₱240,000 - ₱360,000 per year

Operations Supervisor – Oversees daily operations of the digital lending platform, ensuring efficient, accurate, and compliant processing of loans, payments, and customer interactions, while leading and developing a team to maintain service excellence.

Key Responsibilities:

1. Operations Management

  • Supervise the end-to-end loan processing cycle (application verification, underwriting coordination, disbursement, and collections support).
  • Monitor daily transaction volumes, turnaround times (TAT), and service level agreements (SLAs) to ensure operational efficiency.
  • Coordinate with credit, risk, compliance, and IT teams to resolve issues affecting loan processing or system performance.

  • Oversee document management, data accuracy, and proper record-keeping in accordance with regulatory standards.

  • Team Supervision and Development

  • Lead, coach, and evaluate a team of operations officers or associates.

  • Develop and implement productivity goals and performance metrics.
  • Conduct regular team meetings and training to reinforce compliance, process updates, and customer service standards.

  • Foster a collaborative and high-performance culture aligned with company values.

  • Compliance and Quality Assurance

  • Ensure all operational activities adhere to internal policies, data privacy regulations, and relevant financial laws (e.g., anti-money laundering, data protection, consumer lending rules).

  • Conduct periodic audits and quality checks on processed transactions.

  • Escalate potential risk or compliance issues promptly to management.

  • Process Improvement

  • Identify workflow gaps or inefficiencies and recommend process enhancements.

  • Collaborate with product and IT teams to automate and streamline lending operations.

  • Support implementation of new systems, tools, and operational policies.

  • Reporting and Analysis

  • Prepare daily, weekly, and monthly operational performance reports.

  • Analyze metrics to identify trends, issues, and opportunities for improvement.
  • Provide management with insights on productivity, error rates, and process bottlenecks.

Qualifications:

  • Bachelor's degree in Business Administration, Finance, Banking, or a related field.
  • Minimum 3–5 years of experience in operations within a financial technology (fintech), banking, or lending environment.
  • At least 1–2 years of supervisory or team lead experience preferred.
  • Strong understanding of loan processing workflows, credit assessment, and disbursement procedures.
  • Familiarity with online lending systems, CRM tools, and KYC/AML protocols.
  • Excellent leadership, communication, and problem-solving skills.
  • High attention to detail, integrity, and accountability.

Key Competencies

  • Operational excellence and process management.
  • Team leadership and performance management.
  • Risk awareness and compliance mindset.
  • Analytical and data-driven decision-making.
  • Customer-centric and results-oriented.

Performance Metrics (KPIs)

  • Processing accuracy and turnaround time.
  • SLA and compliance adherence.
  • Team productivity and engagement levels.
  • Customer satisfaction and issue resolution rate.
  • Audit and quality assurance results.

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Promotion to permanent employee

Work Location: In person

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