Operations Supervisor

5 days ago


Ortigas, Philippines RBT Consulting Corporation Full time ₱240,000 - ₱360,000 per year

Operations Supervisor – Oversees daily operations of the digital lending platform, ensuring efficient, accurate, and compliant processing of loans, payments, and customer interactions, while leading and developing a team to maintain service excellence.

Key Responsibilities:

1. Operations Management

  • Supervise the end-to-end loan processing cycle (application verification, underwriting coordination, disbursement, and collections support).
  • Monitor daily transaction volumes, turnaround times (TAT), and service level agreements (SLAs) to ensure operational efficiency.
  • Coordinate with credit, risk, compliance, and IT teams to resolve issues affecting loan processing or system performance.
  • Oversee document management, data accuracy, and proper record-keeping in accordance with regulatory standards.

  • Team Supervision and Development

  • Lead, coach, and evaluate a team of operations officers or associates.

  • Develop and implement productivity goals and performance metrics.
  • Conduct regular team meetings and training to reinforce compliance, process updates, and customer service standards.
  • Foster a collaborative and high-performance culture aligned with company values.

  • Compliance and Quality Assurance

  • Ensure all operational activities adhere to internal policies, data privacy regulations, and relevant financial laws (e.g., anti-money laundering, data protection, consumer lending rules).

  • Conduct periodic audits and quality checks on processed transactions.
  • Escalate potential risk or compliance issues promptly to management.

  • Process Improvement

  • Identify workflow gaps or inefficiencies and recommend process enhancements.

  • Collaborate with product and IT teams to automate and streamline lending operations.
  • Support implementation of new systems, tools, and operational policies.

  • Reporting and Analysis

  • Prepare daily, weekly, and monthly operational performance reports.

  • Analyze metrics to identify trends, issues, and opportunities for improvement.
  • Provide management with insights on productivity, error rates, and process bottlenecks.

Qualifications:

  • Bachelor's degree in Business Administration, Finance, Banking, or a related field.
  • Minimum 3–5 years of experience in operations within a financial technology (fintech), banking, or lending environment.
  • At least 1–2 years of supervisory or team lead experience preferred.
  • Strong understanding of loan processing workflows, credit assessment, and disbursement procedures.
  • Familiarity with online lending systems, CRM tools, and KYC/AML protocols.
  • Excellent leadership, communication, and problem-solving skills.
  • High attention to detail, integrity, and accountability.

Key Competencies

  • Operational excellence and process management.
  • Team leadership and performance management.
  • Risk awareness and compliance mindset.
  • Analytical and data-driven decision-making.
  • Customer-centric and results-oriented.

Performance Metrics (KPIs)

  • Processing accuracy and turnaround time.
  • SLA and compliance adherence.
  • Team productivity and engagement levels.
  • Customer satisfaction and issue resolution rate.
  • Audit and quality assurance results.

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Promotion to permanent employee

Work Location: In person



  • Ortigas, Philippines PMC Recruitment Full time

    GBS Operations Supervisor (Supply Chain / Logistics)Onsite | Dayshift | Ortigas-The Supervisor, GBS Operations is responsible for leading a team of documentation representatives/analysts to ensure the delivery of high-quality, timely, and accurate services in alignment with service level agreements. This role oversees daily operations, monitors productivity...


  • Ortigas, Philippines ICHS-Hire Full time ₱4,320,000 - ₱6,480,000 per year

    Job Description: Retail Operations SupervisorResponsible for Sales Data Management:• Daily MonitoringBased on the SF system, track the daily sales volume to channels, the daily sales volume of retail coordinators (RCs), and the daily sales volume to stores.Send daily emails and provide updates in the RC group and promoter group.• Weekly Report...


  • Ortigas, Philippines HRTX Recruitment Full time

    Job Purpose:The GBS Operations Supervisor leads a team of documentation analysts or representatives to deliver high-quality, on-time services that meet customer and business requirements. The role ensures smooth daily operations, process compliance, and continuous improvement to achieve service excellence.Key Responsibilities:Lead and motivate a team to meet...


  • Ortigas, Philippines Whiteplane Inc. Full time ₱200,000 - ₱300,000 per year

    Job Overview:The Merchandising Supervisor is responsible for overseeing the merchandising team to ensure effective product presentation, promotion, and inventory management across all stores. This role involves developing and executing merchandising strategies, analyzing sales performance, and ensuring alignment with company standards and objectives. The...

  • Store Supervisor

    7 days ago


    Ortigas, Philippines Educar Shared Services Inc Full time ₱300,000 - ₱450,000 per year

    JOB DESCRIPTIONA Store Supervisor manages store operations by monitoring inventory, organizing staff work schedules, and providing store performance reports. Store Supervisors may also procure new stock, manage staff, organize staff meetings, and perform other related duties that ensure the successful running of the store. They employ customer service skills...


  • Ortigas, Philippines Fagokho Corp. Full time ₱30,000 - ₱60,000 per year

    Noodlerama Group, Inc. is the mother company of several multinational brands, including Ramen Nagi, Nagi Izakaya, Hakata Ton-ichi, Tendon Akimitsu, Fatfook, and other Japanese and Asian concepts.Restaurant Supervisors - oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with...


  • Ortigas, Philippines Cepat Kredit Financing Inc. Full time ₱1,800,000 - ₱2,200,000 per year

    DUTIES AND RESPONSIBILITIESHR Operations SupportActs as the primary HR contact for assigned branches/units for daily HR concerns.Provides clarification on HR policies, attendance rules, behavioral guidelines, and basic HR processes.Conducts branch/site visits to validate concerns, observe workplace conditions, and coordinate corrective actions with...


  • Ortigas, Philippines We Connect HR Solutions Full time ₱216,000 - ₱360,000 per year

    We are looking for a dedicated and experienced Accounting Supervisor to join our team in the Ortigas, Pasig. If you have a strong background in general accounting, compliance, and team leadership, we encourage you to applySupervise daily accounting operations, including the general ledger, accounts payable, accounts receivable, and payroll.Ensure timely and...


  • Ortigas, Philippines Salient Pearl Corporation Full time

    JOB SUMMARYThe Accounting Supervisor (Certified Public Accountant) is responsible for managing and supervising the accounting team to ensure timely and accurate financial reporting. This role involves overseeing general ledger activities, preparing financial statements, coordinating audits, and ensuring compliance with accounting standards and tax...


  • Ortigas, Metro Manila, Philippines MED-METRIX INTERNATIONAL PH-I, INC. Full time ₱900,000 - ₱1,380,000 per year

    Join our dynamic team and make a meaningful impact in the healthcare industry. You'll play a pivotal role in ensuring accurate claims processing while advancing your career in a supportive and innovative environment. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in...