Product Lead, Retail

1. Initial Service Design and Implementation (Establishment Phase):

• Function Design & Strategy Development: Develop and implement the service delivery function, identifying gaps, establishing strategic plans, and aligning service structures with customer objectives.
• Stakeholder Engagement: Act as the primary liaison with internal and external stakeholders, ensuring alignment and clear expectations throughout the setup process.
• Transition to Steady-State Operations: Oversee setup of service management processes, operational readiness, and transition planning.

2. Ongoing Service Management (Operational Phase):

• Service Management & Improvement: Oversee the day-to-day managed service operations and POS platform operations.
• Regularly review processes for efficiency and effectiveness, implementing improvements as required.
• Identifying needs.  Determining the need for updates and upgrades for the customer.
• SLA & Performance Management: Ensure SLA compliance, monitor service performance metrics, and make data-driven adjustments to maintain or improve service levels.  The SDM will monitor indicators to guarantee that systems, procedures, and methodologies are in place to support outstanding service delivery
• Financial Management: Manage budgets and expenses related to the service, ensuring financial objectives align with customer contracts and internal goals.
• Quality Assurance: Lead efforts to maintain high-quality service delivery by monitoring KPIs, managing risks, and implementing quality control measures.
• Customer Relationship Management: Serve as the escalation point and trusted advisor for the customer's leadership, driving satisfaction through proactive communication and responsive service adjustments.

3. DX Product Management

• Product Strategy and Vision: Define the product's direction, vision, and high-level strategy to align with company objectives.
• Roadmap Management: Create and maintain the product roadmap, outlining the planned features and development timeline.
• Cross-Functional Collaboration: Work closely with development, design, sales, and other teams to ensure successful development and launch.
• Manage the APSC Development team: Managing the Development/Support Team's activities on both Strategic and Administrative levels.

Agile Team Requirements

Functionally report into customer product owner and be embedded into customer squad at customer location (Philippines based) Previous experience in Agile Teams and working environments

Required Skills and Experience:

• Demonstrated experience in Service Delivery Management, specifically in retail POS systems.
• Demonstrated experience in Software Product Customization and Development for Retail.
• Strong background in project leadership, service design and implementation
• Excellent problem-solving and decision-making abilities
• Knowledge of IT infrastructure, cloud technologies, and familiarity with POS system operations for retail or convenience store environments.
• Proficiency in project and service management methodologies (e.g., PMP, ITIL, Agile).
• Excellent communication and stakeholder management skills, with a focus on aligning team goals with customer objectives.

Preferred Qualifications:

• Bachelor's degree in information technology, Business, or a related field.
• Experience working in an Agile Team Structure
• Certifications in PMP, ITIL, or Agile methodologies.
• Prior experience in managing POS systems for large-scale retail environments.
• Prior experience in convenience related software development and deployment will be considered favourably.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

People Profilers Pte Ltd

• 20 Cecil Street, #08-09, Plus Building, Singapore 049705
• EA Licence Number: 02C4944
• EA Registration Number: R
• EA Personnel: Franzizca Mah