
Retail Store Supervisor
24 hours ago
COMPETENCIES:
- Leadership: Ability to lead and motivate a team of employees.
- Sales & Marketing: Strong sales and marketing skills.
- Inventory Management: Proven track record of effective inventory management.
- Customer Service: Passion for providing excellent customer service.
- Teamwork & Collaboration: Ability to work effectively as part of a team.
- Communication: Excellent written and verbal communication skills.
- Problem-Solving: Ability to identify and solve problems effectively.
- Decision-Making: Strong decision-making skills under pressure.
- Organizational Skills: Ability to prioritize tasks and manage time effectively.
- Attention to Detail: Ability to pay close attention to detail.
- Visual Merchandising: Understanding of visual merchandising principles.
DUTIES:
Sales & Profitability:
- Implement strategies to increase sales and profitability across assigned stores.
- Monitor sales trends and adjust staffing levels and product offerings accordingly.
- Analyze sales data to identify areas for improvement and implement corrective actions.
- Set daily sales goals for concession and retail stores and track progress towards achieving them.
- Identify sales opportunities through promotions, marketing initiatives, and upselling techniques.
- Feedback on best sellers and slow-moving items. Recommend product assortment to maximize sales.
Inventory Management:
- Monitor inventory levels and recommend replenishment of stocks as needed.
- Conduct regular inventory checks to identify discrepancies and prevent shrinkage.
- Implement efficient procedures for handling returns and repairs.
Staff Management:
- Train and supervise a team of direct and agency-hired selling personnel.
- Ensure staff are familiar with all company policies and procedures.
- Provide ongoing coaching and feedback to employees to improve their performance.
- Address employee concerns and resolve conflicts effectively.
- Create a positive and motivating work environment for staff.
- Maintain accurate records of employee attendance and performance.
Customer Service:
- Ensure all concession or retail store employees provide exceptional customer service.
- Address customer complaints promptly and professionally.
- Implement strategies to improve customer satisfaction and loyalty.
- Monitor customer feedback and take action to address any issues.
Visual Merchandising:
- Ensure retail stores comply with all visual merchandising standards.
- Implement creative displays to attract customers.
- Maintain a clean and organized appearance in all concession and retail areas.
- Monitor the condition of fixtures/ equipment and report any maintenance issues.
Other Responsibilities:
- Prepare reports and presentations for management.
- Participate in safety and security audits.
- Stay informed about trends in the retail/concession industry and implement best practices.
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