Retail Store Supervisor

3 days ago

Quezon City, National Capital Region, Philippines Jake Bros., Inc. Full time ₱900,000 - ₱1,200,000 per year

COMPETENCIES:

  • Leadership: Ability to lead and motivate a team of employees.
  • Sales & Marketing: Strong sales and marketing skills.
  • Inventory Management: Proven track record of effective inventory management.
  • Customer Service: Passion for providing excellent customer service.
  • Teamwork & Collaboration: Ability to work effectively as part of a team.
  • Communication: Excellent written and verbal communication skills.
  • Problem-Solving: Ability to identify and solve problems effectively.
  • Decision-Making: Strong decision-making skills under pressure.
  • Organizational Skills: Ability to prioritize tasks and manage time effectively.
  • Attention to Detail: Ability to pay close attention to detail.
  • Visual Merchandising: Understanding of visual merchandising principles.

DUTIES:

Sales & Profitability:

  • Implement strategies to increase sales and profitability across assigned stores.
  • Monitor sales trends and adjust staffing levels and product offerings accordingly.
  • Analyze sales data to identify areas for improvement and implement corrective actions.
  • Set daily sales goals for concession and retail stores and track progress towards achieving them.
  • Identify sales opportunities through promotions, marketing initiatives, and upselling techniques.
  • Feedback on best sellers and slow-moving items. Recommend product assortment to maximize sales.

Inventory Management:

  • Monitor inventory levels and recommend replenishment of stocks as needed.
  • Conduct regular inventory checks to identify discrepancies and prevent shrinkage.
  • Implement efficient procedures for handling returns and repairs.

Staff Management:

  • Train and supervise a team of direct and agency-hired selling personnel.
  • Ensure staff are familiar with all company policies and procedures.
  • Provide ongoing coaching and feedback to employees to improve their performance.
  • Address employee concerns and resolve conflicts effectively.
  • Create a positive and motivating work environment for staff.
  • Maintain accurate records of employee attendance and performance.

Customer Service:

  • Ensure all concession or retail store employees provide exceptional customer service.
  • Address customer complaints promptly and professionally.
  • Implement strategies to improve customer satisfaction and loyalty.
  • Monitor customer feedback and take action to address any issues.

Visual Merchandising:

  • Ensure retail stores comply with all visual merchandising standards.
  • Implement creative displays to attract customers.
  • Maintain a clean and organized appearance in all concession and retail areas.
  • Monitor the condition of fixtures/ equipment and report any maintenance issues.

Other Responsibilities:

  • Prepare reports and presentations for management.
  • Participate in safety and security audits.
  • Stay informed about trends in the retail/concession industry and implement best practices.

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