Technical Support

We're Hiring: Technical Support Level 1

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Technical Support Level 1 join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role
: Technical Support Level 1

Work Arrangement
: Work from Office

Location
: Philippines - Pampanga

Schedule
: Night shift

Job Description:

Objectives:

• Provide support, networking, and analysis services as instructed by Company on behalf of their clients.
• Become an integral member of the Company . Keep all information regarding clients totally confidential.
• Actively participate in the training offered to you and make use of all other training materials made available to you.
• Adhere to all Company policies, procedures, and work ethics.

Responsibilities:

• Offer support to clients via telephone and email
• Be the first point of contact for our clients, ensuring all support calls are logged and dispatched as per internal processes.
• Troubleshooting issues related to workstation operating systems and various software packages via remote control
• Work as a team to ensure the best possible outcome for our clients
• Provide professional support services to users that meet service levels and customer satisfaction indicators.
• Maintain operational documentation and policies (KB) to the required standards
• Be available for any task required by Company in relation to client IT needs.

Qualification and requirements:

• 2 years experience in desktop/helpdesk support (preferably for an MSP or the like)
• Experience with helpdesk ticket flow and working in a helpdesk environment
• Strong knowledge and experience supporting a Windows 10 environment
• Experience and in-depth knowledge of the Microsoft 365 ecosystem, including user creation and management, SharePoint, Teams, other Apps, and troubleshooting issues within
• Strong knowledge of PC hardware, application software, and printers.

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**