Technical Account Manager

Guiding Clients, Powering Solutions

Be the bridge between innovation and client success by ensuring seamless adoption, technical support, and trusted partnerships in the software industry. Grow your career on an international stage while staying close to home. Here, you'll gain global exposure, deliver impact, and leave your mark on the world of software while enjoying the balance and security of a role rooted in the Philippines.

Job Description

As a Technical Account Manager, you'll serve as the trusted advisor for clients using our software. You'll resolve technical issues, guide adoption, provide training, and recommend best practices to ensure maximum client satisfaction and long-term success.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Salary: Up to PHP 170,000

Work setup: Hybrid, Clark, Pampanga

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Clark, Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5+ years of relevant experience in a SaaS or technical support environment.
• Proven track record as an individual contributor, managing technical tasks and client interactions independently.
• Strong understanding of relational databases with the ability to read and interpret SQL (coding not required).
• Skilled in troubleshooting, client consulting, and solution delivery within complex systems.
• Excellent communication and relationship management skills in client-facing roles.
• Adaptable and proactive, with an eagerness to grow technically and leverage AI tools for support and process improvement.

Your Daily Tasks

• Serve as the main point of contact for clients after software onboarding.
• Act as a trusted advisor to ensure client satisfaction, resolve issues, and guide adoption.
• Provide technical expertise in system setup, troubleshooting, and database-related issues.
• Train clients, suggest best practices, and align product usage with strategic goals.
• Ensure smooth communication and maintain strong relationships to maximize product value.
• Measure success through client satisfaction (CSAT) and product adoption.

About the Client

Our client is a global leader in software solutions designed to empower nonprofits, public agencies, and purpose-driven organizations. They combine innovation with compassion, helping mission-focused teams maximize their impact and achieve measurable results.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra