USRN/PHRN Operations Manager

2 days ago

Quezon City, National Capital Region, Philippines ECLARO Full time ₱2,000,000 - ₱2,500,000 per year

Job Summary
:

The Manager Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Essential Duties and Responsibilities
:


• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed


• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
• Responsible for selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements


• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)


• Create and maximize relationships with client partners


• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance


• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching


• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner


• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and partner to define action plans that resolve issues and drive continuous improvement


• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements


• Attend business reviews with the client


• Handle a team of team leaders

Minimum Hiring Qualifications
:

  • Bachelor's Degree in Nursing
  • Active PHRN or USRN Lic
  • Clinical Appeals experience (Medical Necessity Review)
  • At least 1 year of experience handling Team Leads (1:100)

Strong Oral, Written, and Inter-Personal Communication Skills, Problem Solving Skills, Facilitation Skills, and Analytical Skills

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