USRN Operations Manager – Utilization Management

5 days ago


Quezon City, National Capital Region, Philippines Global Group Innovative Services Full time ₱180,000 - ₱216,000 per year

We are seeking a USRN Operations Manager with deep expertise in UMR and InterQual to lead a clinical UM program. This role is focused on operational excellence, team leadership, and quality-driven outcomes.

Key Responsibilities

  • Oversee utilization management operations and ensure SLA/KPI achievement
  • Lead and develop clinical reviewers and team leads
  • Ensure correct and consistent application of InterQual criteria
  • Drive process improvements, risk mitigation, and compliance
  • Partner with QA/Training to strengthen validation and clinical decision accuracy
  • Prepare operational updates, dashboards, and performance insights

Qualifications (Non-Negotiables)

  • Active USRN license
  • UMR experience
  • Strong InterQual proficiency
  • Proven leadership experience in a healthcare BPO or clinical operations setting

What You'll Like

  • Senior-level clinical leadership role
  • Strong compensation range
  • Clear impact on quality, patient appropriateness, and operational results

Job Types: Full-time, Permanent

Pay: Php155, Php180,000.00 per month

Work Location: In person



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