USRN/PHRN Operations Manager

1 day ago

Quezon City, National Capital Region, Philippines Eclaro Full time ₱900,000 - ₱1,200,000 per year

Role Title: USRN/PHRN Operations Manager

ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

Job Summary:

The Manager Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Essential Duties and Responsibilities:

  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
  • Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Responsible for selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
  • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
  • Create and maximize relationships with client partners
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
  • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and partner to define action plans that resolve issues and drive continuous improvement
  • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from Client and Client and make adjustments to meet changing requirements
  • Attend business reviews with the client
  • Handle a team of team leaders

Minimum Hiring Qualifications:

  • Bachelor's Degree in Nursing
  • Active PHRN or USRN Lic
  • Clinical Appeals experience (Medical Necessity Review)
  • At least 1 year of experience handling Team Leads (1:100)
  • Strong Oral, Written, and Inter-Personal Communication Skills, Problem Solving Skills, Facilitation Skills, and Analytical Skills

Job Type: Full-time

Work Location: In person

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