IT Support Associate
2 weeks ago
JOB RESPONSIBILITIES:
- Resolves day to day technical IT concerns reported through SMITH
- Software installation and maintenance
- Generation of monthly print report
- Printer maintenance and request
- Provide support for Quarterly and Semi-Annual Coordination meeting
- Provide support for EDD Meetings (e.g. Videocon, Telecon, FGH Meeting)
- First level network support
- Escalation of IT concerns to 2nd Level support
- Software and Hardware inventory
- Issuance and deployment of IT equipment
- File transfer requested through SMITH
- Processing of IT purchase and IT service request for EDD · Coordination with branch counterparts and other IT teams
- Monitoring of Virus detections and Anti-virus client compliance
- Monitoring of SCCM client compliance
- Creation of IT equipment evaluation and recommendation document
- Perform research and development
- Manage User AD credentials
- Maintenance of EDD File and Print server
- Liaise with vendors and contractors for IT Equipment warranty claims and requirements
JOB QUALIFICATIONS:
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- At least 2 years of experience in IT technical support.
- With experience in Microsoft, SAP, AutoCAD, antivirus, security software installation, PC hardware and network troubleshooting.
- Knowledgeable in server administration.
- Must be willing to be assigned in Pasay City.
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