IT Associate
2 weeks ago
The IT Associate will provide technical support, manage hardware and software issues, and assist with the maintenance of our IT systems.
Duties and responsibilities:
- Provide technical support to end-users for hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Assist in managing user accounts, permissions, and access in various systems.
- Monitor system performance and troubleshoot issues.
- Support IT projects, such as software rollouts and upgrades.
- Document technical procedures and user guides.
- Ensure compliance with IT policies and security standards.
- Associate or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 1–2 years of experience in an IT support or helpdesk role preferred.
- Familiarity with Windows and Mac operating systems.
- Basic understanding of networking (TCP/IP, DNS, DHCP).
- Strong problem-solving and communication skills.
- Ability to work independently and in a team environment.
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