Technical Support Representative

11 hours ago


Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

A BIT ABOUT YOU

·       Strong customer service orientation with attention to detail specific to consumer electronics.

·       Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but not required.

· years technical inbound call center experience or demonstrated equivalent work experience.

·       Problem solving and critical thinking skills.

·       Great multi-tasking skills.

·       Prioritize and effectively manage time.

·       Flexible work schedule- Candidates must be available to work weekend shifts.

·       Positive attitude and excellent interpersonal skills.

·       Good oral and written communication.

·       Good judgment and independent decision making.

·       Work effectively with windows-based computer systems. MAC experience a plus.

·       Great active listening skills.

·       Effectively interact in a professional and courteous manner with customer.

·       Demonstrate initiative and interest in self-development is a huge plus.

·       Strong critical thinking skills and ability to identify and solve problems with minimal oversight.

·       A CSAT champion/top performer.

·       With a knack for multi-tasking.

·       Able to solve problems and work under minimal supervision.

Adept in learning new workflows and additional tasks/assignments.

Join the A-Team and experience the A-Life



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