Technical Support Representative
5 hours ago
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
A BIT ABOUT YOU· Strong customer service orientation with attention to detail specific to consumer electronics.
· Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but not required.
· years technical inbound call center experience or demonstrated equivalent work experience.
· Problem solving and critical thinking skills.
· Great multi-tasking skills.
· Prioritize and effectively manage time.
· Flexible work schedule- Candidates must be available to work weekend shifts.
· Positive attitude and excellent interpersonal skills.
· Good oral and written communication.
· Good judgment and independent decision making.
· Work effectively with windows-based computer systems. MAC experience a plus.
· Great active listening skills.
· Effectively interact in a professional and courteous manner with customer.
· Demonstrate initiative and interest in self-development is a huge plus.
· Strong critical thinking skills and ability to identify and solve problems with minimal oversight.
· A CSAT champion/top performer.
· With a knack for multi-tasking.
· Able to solve problems and work under minimal supervision.
Adept in learning new workflows and additional tasks/assignments.
Join the A-Team and experience the A-Life
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