L1 Technical Support

5 hours ago


Pasig, National Capital Region, Philippines a-eb03-40cb-b576-3a0ffa553f18 Full time ₱25,000 - ₱50,000 per year
  • Provide Level 1 support for network, application, and email-related issues.
  • Offer desktop support including software installation, troubleshooting, network troubleshooting and maintenance.
  • Deliver remote technical assistance to employees and affiliated personnel.
  • Manage and resolve incidents and service requests through the ticketing system, ensuring timely resolution and communication.
  • Maintain overall ticket management, including monitoring ticket queues, prioritizing tasks, and escalating unresolved issues when necessary.

Qualifications:

  • College/Bachelors degree of any IT related courses
  • At least 6 months professional experience as Technical Support and Desktop support
  • Network Troubleshooting
  • Helpdesk and Ticketing System Experience
  • Good oral and written communications skills
  • Can start ASAP


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