Marketplace Operations Team Lead

Driving Retail Marketplace Success Through Streamlined Operations and Compliance

Help drive the next era of digital retail by leading marketplace workflows designed for scale. Your hands-on experience with Mirakl, seller operations, and retail processes strengthens platform performance and ensures smooth collaboration across teams. With your leadership, the marketplace continues expanding its assortment, improving service quality, and creating consistent, reliable experiences for families shopping across digital and in-store channels.

Job Description

As a Marketplace Operations Team Lead, you will drive operational excellence across multiple retail platforms. You will oversee onboarding, compliance, support queues, and performance metrics while mentoring a team to deliver seamless seller and customer experiences. Your leadership ensures platform stability, marketplace growth, and consistent service quality in a fast-paced omnichannel environment.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Hybrid, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves frontloaded every 1st of January (leaves will start to be accrued after hire, but will be available for use after regularization)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Non-Negotiable Requirements:

• Retailer/operator-side marketplace experience
• Hands-on Mirakl platform experience
• Previous team leadership experience

Additional Essential Qualifications:

• 2+ years of experience in e-commerce or marketplace operations
• Strong background in onboarding, seller support, account management
• Experience with marketplace tech tools, CRM systems, and reporting dashboards
• Highly organized, proactive, and adaptable to shifting priorities
• Able to manage workflows independently while collaborating across teams

Your Daily Tasks

• Oversee the day-to-day operations of the Marketplace team, including:
• Marketplace Onboarding
• Seller Support
• Customer Service queries/escalations
• Marketplace Compliance
• Coach and train staff to build skills and improve performance
• Manage performance by:
• Measuring scorecards/KPIs in alignment with Marketplace KPIs
• Conducting ongoing coaching and review sessions
• Drive succession planning to prepare the team for long-term success
• Develop redundancy and resilience strategies to ensure uninterrupted operations during leave or unforeseen circumstances
• Provide hands-on support to manage and balance work volumes
• Collaborate with cross-functional teams, including Digital, IT, Legal, Customer Care, and Marketing, to ensure alignment and seamless operations

About the Client

Our client is a trusted name in the retail industry, offering families a reliable one-stop destination for essential products. With a strong reputation built on quality, innovation, and customer-first service, they continuously invest in technology and marketplace growth to meet evolving consumer needs. By joining their team, you'll contribute to shaping the next era of retail.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra