Operations Team Lead

2 weeks ago

Quezon City, National Capital Region, Philippines WNS Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary:

We are looking for a highly skilled Operations Team Lead to manage a team supporting a leading corporate travel management company. The ideal candidate possesses in-depth expertise in travel product knowledge, particularly in flights, hotels, and car rentals, and demonstrates advanced GDS skills, including proficiency in cryptic formats. This role requires exceptional leadership, process management, and a commitment to delivering high-quality service.

Qualifications:

  • Able to
    work onsite
    at our Bridgetowne, Quezon City
  • 5+ years of experience in the travel industry
    , with
    3-4 year
    s in a
    team lead or supervisory role
    .
  • Strong product knowledge in handling
    Corporate Travel Account.
  • Proficient in GDS systems
    (Amadeus, Sabre, Galileo, etc.)
  • Knowledge of
    travel regulations, industry standards, and customer service
    best practices.
  • Proven ability to
    lead teams
    ,
    manage performance
    , and
    conduct training sessions
    .

Job Description:

  • Lead and manage a team of travel operations specialists handling customer queries and bookings for Flights, Hotels, and Car Rentals.
  • Oversee team performance, productivity, and quality metrics, ensuring adherence to SLAs, KPIs, and the client's service delivery standards.
  • Provide coaching, training, and performance feedback to team members to maintain productivity and service quality.
  • Provide expert-level support across Flights, Hotels, and Car Rentals, ensuring policy compliance, fare accuracy, and customer satisfaction.
  • Handle escalated customer issues and complex booking scenarios with accuracy and efficiency.
  • Act as the product knowledge SME, maintaining up-to-date insights on airline policies, hotel programs, car rental agreements, and loyalty programs.
  • Collaborate with other departments to implement process enhancements and client-specific SOPs.

Additional Qualification:

  • Excellent communication, problem-solving, and interpersonal skills.
  • Willing to work on rotational shifts

  • CDD Team Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Shell Business Operations - Manila Full time ₱1,500,000 - ₱3,000,000 per year

    What's the role?Reporting to the Manager CDD for Trading and Supply, the Team Lead CDD manages the global Counterparty Due Diligence (CDD) team within the global Financial Crime team.The global Financial Crime team has responsibility for:• Counterparty Due Diligence (CDD) as part of initial counterparty onboarding; • Acting as Financial Crime, Trade...

  • Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱1,200,000 - ₱2,400,000 per year

    Work Set Up:On-Site (Sanctum SM North-Edsa).Equipment:ProvidedStart Date:ASAPShift:8pm-5AM Manila Weekend offWhat does a day in the life of a Team Leader look like?Team Leadership & Development:Supervise, mentor, and motivate a team of Customer Support Representatives to meet and exceed performance goals.Conduct regular one-on-one meetings, coaching...

  • Operations Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines 7783b009-a26c-4894-aaa5-fea8a297d2d7 Full time $104,000 - $130,878 per year

    Position:Operations Team LeaderLocation:Quezon CityOverview:Leads and manages a team of CSRs in daily call center operations, ensuring targets and service levels are met. Monitors individual and team performance, provides regular coaching, feedback, and performance evaluations. Handles escalated calls and supports agents in complex customer interactions....

  • Customer Operations Team Lead

    1 week ago

    Makati City, National Capital Region, Philippines Penbrothers Full time ₱900,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Support Team Lead

    1 week ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱420,000 - ₱700,000 per year

    Responsible for leading the day-to-day operations of the helpdesk team, ensuring smooth service delivery to clients, and coordinating with other departments to address customer concerns. This role involves monitoring helpdesk activities, supervising field engineers, and managing workflows to ensure that technical issues are resolved promptly and...

  • Sales Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Genpact Full time ₱1,500,000 - ₱3,000,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Assistant Team Lead/ IT Support

    2 weeks ago

    Quezon City, National Capital Region, Philippines Vietthi Global Trading Corporation Full time ₱168,000 - ₱252,000 per year

    About the RoleWe are looking for a proactive and detail-oriented Assistant Team Lead to support our growing operations team. The role requires strong leadership, attention to detail, and the ability to coordinate across multiple teams to ensure smooth daily operations.Key ResponsibilitiesSupport the Team Leader in overseeing daily operations and ensuring the...

  • Data Center Operations Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines 6b540962-8bc6-4e72-9f1c-9202a32c93d1 Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Security & Access Control:Enforce security measures to protect data center facilities, equipment, and sensitive information from unauthorized access, theft, or damage.Manage access control biometric authentication mechanisms, and physical barriers to ensure restricted access to authorized personnel only.Enforce compliance with security...

  • Team Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Ascendion Full time ₱300,000 - ₱600,000 per year

    About the Company: As a Support Lead, you will oversee and coordinate the customer support team, ensuring the delivery of exceptional service through email and chat channels. You will be responsible for managing team performance, enhancing communication practices, and resolving complex customer issues. Your role will involve guiding team members, maintaining...

  • Team Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines AMS Full time ₱900,000 - ₱1,200,000 per year

    About UsWork with the World of Talent.Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as...