Private Capital Solutions Client Service Analyst

Your Team Responsibilities

We are currently seeking an
Analyst
to join the
Private Capital Solutions (PCS) Client Service Team
under our Client Coverage organization in
Manila
.

The MSCI Global Client Service team, composed of experienced financial professionals, provides first-tier support for institutional clients worldwide. Team members handle a variety of methodology, usage, interpretational, and technical questions on our products and services, primarily via telephone and email, with occasional travel for on-site presentations or trainings. The role involves working with MSCI PCS products assisting clients to streamline the investment process and enable data-driven decisions for private capital investments. Team members work closely with sales executives and relationship managers to maintain and develop client relationships.

Currently, the PCS Client Service teams are present in the following locations: Stellenbosch, Sofia, Abu Dhabi, Monterrey and New York.

Your Key Responsibilities

Scope Of Responsibility

• Gain a thorough understanding of the MSCI products suite and how its products fit into the organization and its processes
• Provide support for the MSCI products at basic level with focus on PCS products, addressing product related inquiries via email, phone call, video conferencing and ensure all client interactions are documented in CRM software
• Learn and understand the various market and financial concepts used in MSCI products with focus on Private Capital
• Assist the team with day-to-day query allocation and satisfactory resolution of operational, data and intermediate usage client queries
• Coordinate with internal departments when needed to provide client solutions.
• Ensures that complex queries are routed to the appropriate global teams within specified SLA whilst keeping clients updated on the status of the query in a timely fashion
• Serve as an advocate for MSCI to the client as well as an advocate for the client within MSCI.
• Increase knowledge of MSCI PCS products allowing analyst to have meaningful client conversations and assist client in portfolio requirements.

Specific Knowledge/Skills Required
Your skills and experience that will help you excel

• A self-starter who is highly motivated, and has the ability to work individually and within a team
• Strong interest in Private Capital including current trends, key market players and investment strategies
• Strong analytic, quantitative, and problem-solving skills
• Strong organizational skills having the ability to handle multiple projects under tight and short-term deadlines, and keen attention to details
• Ability to comprehend, simplify and communicate complex concepts or methodologies verbally and in writing via the English language to clients and internal stakeholders
• Ability to work efficiently with diverse cultures on a global team, and knowing when to involve appropriate colleagues in projects regardless of function, geography, and business line
• Adept in the use of Microsoft Office and tools

Desired Experience

• 1-3 years of finance, accounting, or investment experience
• 1-3 years of experience working on portfolio analysis and/or performance measurement (plus)
• 1-3 years of training, consulting, or client presentation experience (plus)
• no working experience but preferably with masters degree in the courses mentioned below

Desired Qualifications

• Has undergraduate Degrees in finance, economics, international relations or equivalent
• Either completed or studying a Finance related professional qualification e.g. CFA, FRM is highly desired.

About MSCI
What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

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