Senior Specialist, WFM Administration

Senior Specialist, WFM Administration

Your potential has a place here with TTEC's award-winning employment experience. As a Senior Specialist, WFM Administration working onsite in Cainta or Araneta, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What You'll be Doing

Have a passion for providing support to help people? In this role, you'll bring your attention to detail to provide streamlined IDentity Management (ID) and application services throughout the employee's lifecycle. You'll work with a cross functional team to ensure a positive onboarding experience for new hires and ensure a seamless transition for team members that are transferring between departments. You'll be the one that helps them get their journey with TTEC or their new department off to a productive start. You'll be a part of the team working to create well defined access, at each level of employment, striving to solve some of today's evolving information security risks.

You'll report to the Manager, WFM Administration. You'll impact the business by creating a positive employee experience through ensuring employees have access to the tools and systems they need achieve maximum potential in each phase of their career.

During a Typical Day, You'll

• Create, change, and terminate credentials in multiple TTEC and/or client tools within defined service level agreements
• Track changes and update status of IDs and employee profiles through ticketing systems and reporting tools
• Complete regular audits used to ensure current access is valid and meets all security requirements and guidelines
• Manage email and chat queues, responding to all communications within defined service level agreements
• Create and maintain process documentation for client ID procedures
• Communicate IDs and passwords to end users via approved, secured delivery methods
• Communicate potential delays or barriers to meeting ID delivery timelines and proactively offer solutions

What You Bring to the Role

• 1-year minimum TTEC tenure, at least 3 months in a support role
• 2-year minimum call center experience, work from home knowledge preferred
• Excellent written and verbal communication
• Excellent attention to detail, and ability to read, analyze, and interpret data
• Advanced MS Office skills including Outlook, Teams, Excel, Word, PPT, SharePoint
• Strong analytical and problem-solving skills
• Excellent time management, ability to work under pressure, and with little oversight

What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hype

rgrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite

Primary Location: PH-Calabarzon-Cainta

Other Locations: PH-National Capital-Quezon City, Metro Manila