Customer Service Representative

4 days ago

Taguig, National Capital Region, Philippines Ascendion Full time ₱250,000 - ₱450,000 per year

12 OPEN Customer Service Representative

Start date: September 12, 2025

Work Set-Up: Full Onsite in BGC, Taguig

Schedule: Shifting

Experience: at least 1 year voice CSR experience

  • Provide customer service calls for all associates calling into the dedicated service center for associates that helps with a variety of HR and payroll-related needs—such as employment verification, password resets, leaves of absence, and assistance with employment applications.
  • Ability to identify differences scenarios and apply appropriate resolution based on associate issue(s).
  • Ability to accurately document all calls and inquiries in an associate's record.
  • Provide assistance with HR related concerns.
  • Escalate all issues that are not able to be resolved on the call to the HR Administrator.

Responsibilities

  • Manage general inquiries and complaints via email, telephonically, and/or online ticketing system.
  • Maintains the confidentiality of all matters related to all company related HR concerns
  • Answers employee questions regarding the company's HR policies, and provides additional requested information to company employees
  • Advise and inform employees of the details of the company's HR programs.
  • Resolve HR-related issues and respond to queries and requests in a timely manner.
  • Offer high quality and exceptional level of customer service by going above and beyond expectations and ensure follow-up with associates when appropriate.

Application Process:

- 1st Level and 2nd Level Virtual Interviews

- Virtual Final Interview

- Job Offer

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