Operations Lead

1 day ago

Mandaluyong City, National Capital Region, Philippines Maya Full time $60,000 - $80,000 per year

Overview:

The Operations Lead will contribute to existing and new client provisioning of solutions for the partner merchants, digital bank, and other future Maya solutions. He/she will oversee end to end processing of requests for Maya partners onboarding and account maintenance. He/she must be able to work in a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.

What you will be doing
:

  • Checking and validation of partner information and documents
  • Enhanced due diligence (if applicable)
  • Validation and endorsement of other account-related requests (i.e. additional user credentials, modification of system access, updating of records, etc.)
  • Creation of partner accounts across various platforms
  • Post-validation of partner information, documents, and other requirements as needed
  • Updating of all relevant trackers for reporting purposes
  • After-sales customer servicing and processing of requests
  • Proactive and accurate monitoring of Service Level Agreements (SLAs)
  • Process improvements and collaboration with cross-functional teams for product and process automation
  • Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
  • Initiative process improvements and collaboration with cross-functional teams for product and process automation
  • Manage people or direct subordinates, be it an organic hire or project hire

What we are looking f
or:

  • Graduate of any 4-year business course
  • With Operations experience in Fintech or any Financial Institution for at least 3 years, preferably in deposit account opening, partner onboarding and/or account provisioning
  • Has excellent written, oral communication and presentation skills
  • Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
  • Possesses a keen eye for detail
  • Comfortable working with numbers and able to generate insightful and accurate reports
  • Highly adaptable and flexible, able to work within a group or as an individual contributor

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