Operations Lead

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Maya Full time
Overview

The Operations Lead will contribute to existing and new client provisioning of solutions for the partner merchants, digital bank, and other future Maya solutions. He/she will oversee end to end processing of requests for Maya partners onboarding and account maintenance. He/she must be able to work in a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.

What you will be doing
  • Checking and validation of partner information and documents
  • Enhanced due diligence (if applicable)
  • Validation and endorsement of other account-related requests (i.e. additional user credentials, modification of system access, updating of records, etc.)
  • Creation of partner accounts across various platforms
  • Post-validation of partner information, documents, and other requirements as needed
  • Updating of all relevant trackers for reporting purposes
  • After-sales customer servicing and processing of requests
  • Proactive and accurate monitoring of Service Level Agreements (SLAs)
  • Process improvements and collaboration with cross-functional teams for product and process automation
  • Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team
  • Initiative process improvements and collaboration with cross-functional teams for product and process automation
  • Manage people or direct subordinates, be it an organic hire or project hire
What we are looking for
  • Graduate of any 4-year business course
  • With Operations experience in Fintech or any Financial Institution for at least 3 years, preferably in deposit account opening, partner onboarding and/or account provisioning
  • Has excellent written, oral communication and presentation skills
  • Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
  • Possesses a keen eye for detail
  • Comfortable working with numbers and able to generate insightful and accurate reports
  • Highly adaptable and flexible, able to work within a group or as an individual contributor
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Analyst and Customer Service
Industries
  • Financial Services, Banking, and Investment Banking

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