Outbound Telesales Representative
4 days ago
SUMMARY
The Outbound Telesales Representative is tasked to focus on telesales, grow the client's customer base, and maintain strong relationships with clients within the medical/pharma industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conducting outbound calls for customer retention and new business development;
- Design and implement a strategic sales plan
- Manage on a day-to-day basis, customer engagement, interaction, and growth (training, pipeline management, lead tracking, and marketing)
- Actively hunting new business opportunities by willingly cold-calling prospective customers in the defined region
- Following-up with customers to ensure customer satisfaction and expanding sales opportunities
- Recommending/up-selling products to meet customer needs
- Accurately resolve customer questions with a high level of professionalism
- Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
- Use leadership to build customer relationships and assist customers in developing solutions
- Assisting customers with any issues that may arise with their account including tracking, customs, or packaging discrepancies
- Accurately maintaining call center database
- Tracking orders to ensure quick delivery and resolving delivery disputes
- Meeting key performance indicators
- Assisting Admin in account verification
- Courtesy Calling customers
- Other duties may be assigned
QUALIFICATIONS
- Previous experience in a call center sales or account management role is required
- Previous experience with an online Pharmacy is an asset
- High level of customer service orientation
- Strong work ethic and reliability
- Strong active listening skills and verbal communication
- Adept at problem-solving and conflict resolution
- Ability to multi-task and prioritize
- Strong time management and decision making skills
- Fluent and effective in verbal and written English communication skills
- Proficient with computers and hardware
- Adaptability and accountability
Job Type: Full-time
Pay: Php20, Php30,000.00 per month
Benefits:
- Paid training
- Work from home
Experience:
- Outbound Sales: 2 years (Required)
- Telemarketing: 2 years (Preferred)
Language:
- English (Required)
Work Location: Remote
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