Outbound Telesales Representative

2 weeks ago

Work from Home, Philippines Synergy Advantage, Inc. Full time ₱240,000 - ₱360,000 per year

SUMMARY

The Outbound Telesales Representative is tasked to focus on telesales, grow the client's customer base, and maintain strong relationships with clients within the medical/pharma industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conducting outbound calls for customer retention and new business development;
  • Design and implement a strategic sales plan
  • Manage on a day-to-day basis, customer engagement, interaction, and growth (training, pipeline management, lead tracking, and marketing)
  • Actively hunting new business opportunities by willingly cold-calling prospective customers in the defined region
  • Following-up with customers to ensure customer satisfaction and expanding sales opportunities
  • Recommending/up-selling products to meet customer needs
  • Accurately resolve customer questions with a high level of professionalism
  • Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
  • Use leadership to build customer relationships and assist customers in developing solutions
  • Assisting customers with any issues that may arise with their account including tracking, customs, or packaging discrepancies
  • Accurately maintaining call center database
  • Tracking orders to ensure quick delivery and resolving delivery disputes
  • Meeting key performance indicators
  • Assisting Admin in account verification
  • Courtesy Calling customers
  • Other duties may be assigned

QUALIFICATIONS

  • Previous experience in a call center sales or account management role is required
  • Previous experience with an online Pharmacy is an asset
  • High level of customer service orientation
  • Strong work ethic and reliability
  • Strong active listening skills and verbal communication
  • Adept at problem-solving and conflict resolution
  • Ability to multi-task and prioritize
  • Strong time management and decision making skills
  • Fluent and effective in verbal and written English communication skills
  • Proficient with computers and hardware
  • Adaptability and accountability

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • Paid training
  • Work from home

Experience:

  • Outbound Sales: 2 years (Required)
  • Telemarketing: 2 years (Preferred)

Language:

  • English (Required)

Work Location: Remote

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