
Front Office Associate
5 days ago
Job Summary
The Front Office Associate is the first point of contact for guests and plays a vital role in ensuring a warm welcome and seamless guest experience. Responsible for handling reservations, check-in/out, guest inquiries, and cashiering functions, the role requires professionalism, attentiveness, and hospitality service skills. In a 20-room boutique resort, the Front Office Associate works in a lean team structure, balancing guest relations with operational duties.
Duties & Responsibilities
Guest Services
- Welcome guests with warmth and professionalism.
- Handle check-in and check-out procedures efficiently.
- Respond to guest inquiries, requests, and complaints with prompt service recovery.
Reservations & Room Management
- Process reservations via phone, email, OTA, or walk-in.
- Coordinate with Housekeeping and Reservations for room availability and assignments.
- Upsell room categories and packages to maximize revenue.
Cashiering & Reports
- Handle payments (cash, card, e-wallets) and issue receipts.
- Balance shift transactions and prepare daily cashiering reports.
- Ensure accuracy in billing, folios, and guest accounts.
Communication & Coordination
- Act as a liaison between guests and other departments.
- Inform Housekeeping and Maintenance of guest requests and room issues.
- Support Sales & Marketing in guest feedback and promotions.
Compliance & Standards
- Follow brand standards in greetings, uniforms, and guest service.
- Maintain guest confidentiality and comply with data privacy regulations.
- Support ISO, safety, and quality compliance standards.
Qualifications
- Bachelor's degree or vocational course in Hospitality, Tourism, or related field preferred.
- At least 1 year of experience in front office, reservations, or guest services (hotel/resort experience an advantage).
- Knowledge of PMS (Property Management System) or reservation systems preferred.
- Basic cashiering and financial handling skills.
- Strong communication skills in English and Filipino; Ilocano is an advantage.
Skills & Competencies
- Excellent customer service and interpersonal skills.
- Problem-solving and service recovery abilities.
- Time management and multitasking in a boutique setup.
- Proficiency in MS Office; basic knowledge of PMS is an advantage.
- Professional grooming and service-oriented personality.
Job Type: Full-time
Pay: Php Php468.00 per day
Benefits:
- Company events
- Employee discount
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
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