Resident Manager

2 days ago

San Fernando, Ilocos, Philippines Royal Oak Hospitality & Leisure Corporation Full time ₱1,080,000 - ₱1,440,000 per year

Job Summary

The Resort Manager is responsible for the overall day-to-day operations of a 20-room boutique resort in La Union. This role ensures smooth guest services, efficient use of resources, staff supervision, and compliance with corporate and hospitality standards. Acting as the on-site head of the property, the Resort Manager balances hands-on operational leadership with strategic oversight to deliver an exceptional guest experience while meeting financial and operational targets.

Duties & Responsibilities

Operations Management

  • Oversee Front Office, Housekeeping, Maintenance, and Concierge/Butler teams.
  • Ensure all guest touchpoints align with service standards and brand guidelines.
  • Monitor reservations, room allocations, and guest preferences for a seamless stay.

Guest Experience & Service Quality

  • Act as the main point of contact for VIP guests and escalated concerns.
  • Monitor guest satisfaction through feedback, reviews, and surveys.
  • Implement service recovery programs and continuous improvement measures.

Financial & Revenue Oversight

  • Monitor daily revenue, expenses, and GOP targets in collaboration with Finance.
  • Support implementation of BAR pricing, promotions, and long-stay packages.
  • Track operational costs (utilities, supplies, payroll) to ensure profitability.

Staff Management & HR

  • Supervise and coach staff across departments (approx. 15–20 staff for a 20-room setup).
  • Oversee scheduling, timekeeping, and manpower deployment aligned with occupancy.
  • Support HR in recruitment, onboarding, training, and performance management.

Sales, Marketing & Partnerships

  • Work with Sales & Marketing to promote the resort locally and digitally.
  • Support OTA updates, social media content approvals, and B2B/corporate tie-ups.
  • Build partnerships with local suppliers, tour operators, and event organizers.

Compliance & Administration

  • Ensure compliance with DOLE, DOT, DOH, and LGU requirements.
  • Oversee permits, licenses, and resort-related documentation.
  • Ensure ISO/quality management alignment if required by corporate.

Property & Facilities Management

  • Monitor maintenance and cleanliness standards across rooms and common areas.
  • Coordinate preventive maintenance schedules with Engineering.
  • Oversee asset management, inventory control, and procurement of supplies.

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Minimum 7 years of experience in hotel/resort operations, with at least 3 years in a managerial role.
  • Strong background in boutique resort operations (20–50 rooms).
  • Knowledge of OTA management, BAR pricing, and guest journey workflows.
  • Familiarity with PMS (Property Management System) and digital guest engagement.

Skills & Competencies

  • Strong leadership and multitasking skills.
  • Guest-centric mindset with problem-solving ability.
  • Financial acumen (budgeting, forecasting, GOP management).
  • Excellent communication and people-handling skills.
  • Ability to operate in a lean team structure with hands-on involvement.

Job Type: Full-time

Pay: Php45, Php50,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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