Engagement Coordinator

1 week ago

Taguig, National Capital Region, Philippines Pontoon Solutions Full time ₱250,000 - ₱500,000 per year

About the role

Pontoon is hiring an Engagement Coordinator who speaks
Japanese (N1-N2)
with a focus on creating an exceptional candidate experience. We are looking for a dynamic self-starter that thrives in a fast-paced environment. This role is accountable for the contractor onboarding process and provides front line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions.

This is for a 6-week project only.

What you'll be doing

  • Replying to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
  • Handling furlough tracking and exception approval process; sending reminders for missing timesheets, assignments ending in 90 days, etc.
  • Creating visa letters for time & materials contractors.
  • Handling pre-ID/payroll request management.
  • Replying to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA's.
  • Creating and maintaining electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.
  • Communicating ongoing issues through the appropriate escalation process and providing timely feedback and replies to the end users.
  • Updating the requisition record as directed by the Program Managers and/or Advisory Consultants to include changes, cancellation, and status changes.
  • Tasks may include requisition review, entry and maintenance using VMS technology, CM system and other systems as needed.

About you

We want to set you up for success To help us do that, here is what we are looking for from you:

  • Japanese speaker
    (N1/ N2 level)
  • At least two (2) years' work experience in a service level industry or one (1) to three (3) years' experience in a customer service environment.
  • A strong attention to detail and desire to improve efficiencies
  • Able to work in a fast-paced and dynamic environment
  • Proficient with Microsoft Office products.
  • Okay to work for a 6-week project only

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