BPO Technical Support Representative l 26k Package + 18 Night-Diff l Start ASAP

4 days ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱250,000 - ₱400,000 per year

Responsibilities:

  • Respond to incoming customer inquiries and provide technical support in networking and security solutions, requests via phone, email, or online chat channels
  • Troubleshoot and resolve a wide range of technical issues experienced by customers
  • Provide step-by-step guidance and instructions to help customers understand and use our products and services effectively
  • Maintain accurate records of customer interactions and issue resolutions
  • Collaborate with cross-functional teams to escalate and resolve complex technical problems
  • Continuously expand your product knowledge and technical expertise to better assist customers
  • Contribute to the continuous improvement of our customer support processes and procedures.

Qualifications:

  • At least 1 year of experience as a Technical Support in BPO in ISP and Telco Account
  • Can start ASAP
  • Has ISP background/experience
  • Knowledgeable with modem
  • Strong problem-solving and analytical skills to quickly identify and resolve technical issues
  • Excellent communication and interpersonal skills to effectively interact with customers
  • Demonstrated ability to provide clear and concise explanations of technical concepts to non-technical users
  • Solid understanding of customer service best practices and a commitment to delivering exceptional customer experiences

Additional Information:

  • Amenable to work on site at McKinley, Taguig
  • Amenable to start ASAP

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