Content Writer for User Guides l Hybrid l Taguig

5 days ago

Taguig, National Capital Region, Philippines Cognizant Full time ₱900,000 - ₱1,200,000 per year

Requirements:

  • Bachelor's Degree or at least 2 years completed in college
  • Ability to grasp technical concepts and translate them into clear, concise language
  • Minimum of 2 years of experience in technical writing, help center writing, product writing, customer support or operations writing, creating user guides, user manual
  • Flexibility to handle multiple projects simultaneously and a proactive approach to problem-solving
  • Amenable to work in a Hybrid set up, in Uptown Mall Tower 1, BGC; night shift
  • Can START ASAP

Responsibilities:

  • Produce high-quality documentation
    : Create comprehensive and user-friendly content, including help site articles, in-app help, standard operating procedures (SOPs), support agent troubleshooters, and canned responses.
  • Collaborate with stakeholders
    : Partner with internal teams to identify documentation needs, ensure accuracy, and improve the user experience.
  • Deliver content under tight deadlines
    while minimizing the need for revisions.
  • Tailor content to different audiences
    ,
    including technical teams, marketing personnel, and end-users.
  • Process content requests
    : Efficiently manage briefs, define deliverables, and provide accurate effort estimations.

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