Sales Support Specialist
2 weeks ago
MUST HAVE EXPERIENCE WITH TELECOM PRODUCTS AND SERVICES
***** Candidates without such experience will not be considered *****
Seeking applicants for full-time, remote position. Candidate will be highly experienced with products/services related to Telecom Industry carriers such as AT&T, Verizon, Orange, etc. Candidate will also be highly familiar with all applicable processes and procedures required to contract, order, implement and/or provide project management and lifecycle support for those products/services. Major duties may include but not be limited to the following:
• Use online tools to extract, analyze and customize data
• Manage/track requests through CRM system
• Interface with Sales, telecom carriers, and clients via email and calls to provide pre- and post-sales support efficiently and accurately in various capacities
• Assist sales teams with data entry requirements related to custom pricing events
• Assist sales teams with generating product-specific quotes
• Create, maintain, and update Work-in-Progress tracker for both customer and sales team presentation
• Function as liaison between Sales, customers, and AT&T teams to ensure successful projects and customer experience
• Set proper expectations and advise customer of possible delays
• Proactively monitor critical dates and take required action
• Work with SDM to ensure timelines are met and/or pursue escalation procedures ASAP
• Help schedule and attend TTU and/or LAN migrations as needed
• Provide pertinent technical information to customer post service installation as applicable
• Provide post installation verification documents to customer as applicable
• Schedule post-project completion call with customer to advise of lifecycle support process
• Help customers open trouble tickets and escalate as needed
• Assist Sales in billing research and support engagement related to customer disputes
• Assist Sales in obtaining customer inventories and billing information
• Other duties as assigned
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