Operations Manager for Utilization Management

5 hours ago


Quezon City, National Capital Region, Philippines TaskBridge Hub Full time ₱1,500,000 - ₱1,800,000 per year

Job Title:
Operations Manager for Utilization Management – USRN

Work Setup:
On-site (Bridgetowne, Quezon City)

Shift:
Night Shift

Salary Range:
₱150,000–₱180,000

Description:

Utilization Management (UM):
Handles medical necessity reviews for pre-service, concurrent, and retrospective cases, including approval and denial decision-making.

Job Description:

The Operations Manager for Utilization Management oversees day-to-day UM operations, ensuring regulatory compliance, operational efficiency, and high-quality service delivery. This role requires strong leadership, clinical expertise, and effective collaboration with internal teams and clients to drive performance and continuous improvement.

Qualification:

  • Bachelor's Degree in Nursing with an active USRN license
  • At least 1–2 years of experience in a managerial role supervising TLs or Supervisors
  • Experience leading teams in Utilization Management and clinical denials
  • Background in appeals, utilization review, or related healthcare management functions
  • Strong knowledge of Medical Guidelines (MCG, InterQual, NCQA, ODG)
  • Excellent verbal and written communication skills
  • Willing to work on-site, night shift, US holidays, and flexible schedules

Key responsibilities:

  • Oversee daily UM operations and ensure compliance with SLAs and regulatory requirements
  • Develop and implement process improvement initiatives
  • Manage team performance, staffing, and resource allocation
  • Collaborate with internal and client stakeholders to enhance service delivery
  • Ensure adherence to HIPAA and other regulatory standards


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