Senior Operations Manager

Unify CXis looking for an extraordinarySenior Operations Manager tojoin our motivated and ambitious team.Role:Senior Operations ManagerWork Location/Setup:Philippines | On-SiteShift Schedule:5-day work week | Shifting Schedule | GraveyardBenefits:Day 1 HMO | Day 1 Life InsuranceWhat Will You Do?As theSenior Operations Manager,is responsible for the running...

Job Description:Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.Manage conference calls/other communication with...

**Role Title: Clinical Senior Operations Manager - BridgetowneECLARO: A quick Summary**ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve...

ECLARO: A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent...

The Senior Operations Manager is a key leadership role responsible for driving operational excellence, optimizing performance, and ensuring seamless service delivery across contact center and shared services functions. This role requires deep experience in the BPO industry, strong exposure to multi-account operations, and proven capability in handling...

Key ResponsibilitiesStrategic Planning: Develop and implement operational strategies, short- and long-range plans, and policies to align with company goals.Operational Oversight: Oversee day-to-day operations, monitor performance metrics, and ensure the timely and cost-efficient delivery of products or services.Process Improvement: Identify areas for...

ResponsibilitiesTheSr. Operations Manageris responsible for managing performance of team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum...

HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and eventsOPERATIONS MANAGERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferentROLE OVERVIEWWe are looking for an Operations...

Role:Senior Workforce ManagerLocation:Quezon CitySchedule:ShiftingWork Set-up:On SiteEmployment Type:Full Time and Direct HireAbout the Role:We are seeking aSenior Workforce Managerto lead our Workforce Management (WFM) function across multiple lines of business. This role will be responsible for strategic capacity planning, forecasting, scheduling, and...

Requirements:Candidate must possess at least a Bachelor's/College Degree, any field. Post Graduate (preferably MBA), PMP certification or relevant domain certificationRequired skill(s): At least 5 years Contact Center Senior Managerial roleAdvantage if has background in: Financial accounts, Payment Gateway; Customer ServiceExcellent understanding of the...