System Support Specialist

2 weeks ago

Work from Home, Philippines Umbra Digital Company Full time ₱240,000 - ₱300,000 per year

About Umbra Digital:

Umbra Digital is a leading Digital Transformation Company specializing in innovative solutions across various industries. Our goal is to help businesses harness the potential of digital technologies. Our team is committed to excellence, striving to provide unparalleled results for our clients.

Job Summary:

The Support Developer acts as the bridge between the customer support team and the development team. They troubleshoot, resolve, and prevent technical issues in the software product, ensuring clients and internal teams experience minimal disruptions. This role requires a mix of technical expertise, problem-solving skills, and excellent communication.

Job Description:

● Provide technical support to users by resolving issues reported through the ticketing system.

● Diagnose and troubleshoot software and hardware issues, escalating complex problems to the appropriate teams when necessary.

● Assist users with software installation, configuration, and troubleshooting.

● Document support activities, including issue resolution steps and user interactions.

● Communicate effectively with users to ensure timely and satisfactory resolution of issues.

● Collaborate with developers and other technical teams to identify and address recurring issues.

● Stay updated on product features, updates, and troubleshooting techniques.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proficiency in the company's technology stack.
  • Strong problem-solving and debugging skills.
  • Understanding of software development lifecycle and version control systems (e.g., Git).
  • Ability to work under pressure and manage multiple issues simultaneously.
  • Excellent communication skills, both written and verbal.

Preferred Skills:

  • Experience in customer-facing technical roles.
  • Familiarity with support ticketing systems.
  • Knowledge of databases, APIs, and cloud services.
  • Exposure to DevOps or system administration tasks.

Job Type: Full-time | Permanent

Year(s) of Experience: 1 Year

Salary: Php20,000.00 – Php25,000.00 per month

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance
  • Pay raise
  • Work from home

Work Location: Remote

  • Remote Customer Support Specialist

    2 weeks ago

    Work from Home, Philippines ARC System Full time ₱25,000 - ₱27,000 per year

    About Us:At Arcanite we're at the forefront of revolutionizing the real estate sector through our innovative sales and marketing software. Our SaaS solutions empower real estate professionals to achieve greater efficiency, profitability, and outreach in a dynamic marketplace. We are looking for a dedicated and customer-focused individual to join our team as...

  • Support Services Specialist

    2 weeks ago

    Work from Home, Philippines Kruew Full time ₱25,000 per year

    POSITION SUMMARY:The Support Services Specialist provides Managed Services Plus clients with a high level of customer satisfaction and necessary support through an internal ticketing system. This position is responsible for helping resolve client issues, providing Tier 1 support for client ticketing system and assisting with managing key accounts.This role...

  • Associate Support Specialist

    2 weeks ago

    Work from Home, Philippines Zywave, Inc. Full time ₱400,000 - ₱600,000 per year

    Zywave provides unique, industry-leading solutions for insurance brokers, and is hiring an Associate Support Specialist to help maintain our level of excellence. A Zywave Associate Support Specialist will provide problem resolution for partners in a fast-paced and evolving environment, clearly communicating technical solutions, while working both...

  • Medical Support Specialist

    2 weeks ago

    Work from Home, Philippines Sphere Rocket VA Full time ₱250,000 - ₱500,000 per year

    We are seeking a detail-oriented and patient-focused Medical Support Specialist to assist in day-to-day clinical operations, patient communication, and administrative coordination. This role requires strong communication skills, familiarity with medical systems, and experience handling patient data with care and confidentiality.Key ResponsibilitiesCall &...

  • Customer Support Specialist

    2 days ago

    Work from Home, Philippines Alt Legal Full time ₱30,000 - ₱60,000 per year

    We are looking to add a Customer Support Specialist to our growing team. You can find more information below-Customer Support Specialist at Alt Legal (Remote)Location: RemoteThe Company:Alt Legal is a forward-thinking company changing how trademark professionals manage global intellectual property. Trusted by over 1,000 global law firms, IP boutiques, and...

  • Customer Support Specialist

    2 days ago

    Work from Home, Philippines WhoHire Full time ₱20,000 - ₱25,000 per year

    Support Specialist – Power the Engine Behind the Scenes*Intro*Average support answers tickets. Elite support drives results.We're not looking for someone to just "help out."We need a sharp, reliable operator who loves technology, communicates clearly in English, and keeps projects moving while the rest of the world sleeps.If you want to be part of a...

  • Support Specialist

    1 week ago

    Work from Home, Philippines DeleGreat Full time ₱184,800 per year

    Job SummaryWe're looking for a dependable and proactive Support Specialist (After-Hours) to handle urgent or emergency calls outside of standard business hours. This role ensures that residents, clients, and team members receive timely support when unexpected issues arise.The ideal candidate communicates clearly in English, stays calm under pressure, and can...

  • Support Specialist

    2 weeks ago

    Work from Home, Philippines SOS - Simple Operating Systems Full time ₱300,000 - ₱360,000 per year

    SOS consulting is an expert software implementation business that provides software to clients all over the world. We have a team of developers who help their business to implement Zoho One to streamline their business process.We are looking for Support SpecialistResponsibilities:Keeps customer informed of how and when problems are resolvedManage and...

  • Sales Support Specialist

    2 days ago

    Work from Home, Philippines OVA Virtual Full time ₱840,000 per year

    We are seeking an Sales Support Specialist to serve as the link between customers, contractors, and our sales team. You will qualify leads, provide product recommendations, interpret heating system layouts, and ensure smooth communication across all stages of the sales process.Must Have's2–4 years in HVAC sales support, customer support, or related...

  • helpdesk support tier i

    2 weeks ago

    Work from Home, Philippines ALI I.T. SUPPORT SERVICES, INC. Full time ₱480,000 - ₱600,000 per year

    JOB DESCRIPTIONRespond to helpdesk requests via phone, email, or in person.Find and fix common problems with computers, software, and networks.Set up and maintain user accounts, email, and access permissions.Install and update software and applications as needed.Assist with Windows computers, Office 365, and basic server support.Escalate more complex issues...