People Operations Coordinator

We're seeking a highly capable People Operations Coordinator to play a pivotal role in supporting and evolving NRG's global People function. Based in Manila, this role will provide essential operational and strategic support across our offices in the U.S., U.K., Philippines, and India—helping to ensure consistency, efficiency, and an exceptional employee experience worldwide.

You'll partner closely with the People and Talent Acquisition teams to streamline processes, enhance systems, and identify opportunities for continuous improvement. From managing key workflows to supporting global initiatives, you'll help drive the infrastructure that enables NRG's Work from Anywhere model to thrive.

The ideal candidate combines strong execution with strategic thinking, thrives in a fast-paced, global environment, and takes pride in building processes that scale. If you're proactive, detail-oriented, and energized by creating operational excellence across borders, this is the role for you.

Your Impact

• Assist in maintaining and optimizing People Operations systems and processes by: o Managing data accuracy and integrity across UKG, iCIMS, Docusign, LMS and other people technologies, ensuring all transactions (hires, promotions, separations) are properly executed.
• Champion people data integrity, including tasks such as new/existing user entries, document management, employee journey updates, etc. to support a seamless employee lifecycle.
• Take ownership of people process best practices, guiding onboarding, offboarding, and employee journey activities, informing key stakeholders and ensuring proper execution along the way.
• Draft LOA updates, compensation letters, and offer letters. Distribute, collect, and file all required paperwork.
• Champion a culture of compliance across the employee journey by establishing strong infrastructure, driving timely execution of annual deliverables, and proactively anticipating changes in the regulatory landscape to keep NRG ahead of requirements.
• Manage notifications and action items related to surveys, onboarding forms, and WFA & Google Form submissions.
• Support the Director of Culture & Experience in coordinating employee recognition programs, managing gifting initiatives, and planning regional events for the APAC team.
• Assist with job postings, iCIMS (ATS) maintenance and other talent acquisition activities as needed.
• Own logistics for all new hires from signed offer letter to Day 1, including IT setup, welcome boxes, and orientation scheduling.
• Oversee the completion of all onboarding trainings, activities, and probationary checkpoints across markets. o Collaborate with key stakeholders to coordinate onboarding for APAC employees, including managing new market logistics, probation reporting, and compliance documentation.
• Support expense reports and travel coordination for the People Team.
• Identify and implement opportunities to automate, simplify, and leverage AI across People technology systems.
• Partner with the People Team to maintain accurate documentation, audit trails, and system hygiene for compliance and audit readiness.
• Maintain up-to-date People Team templates, SOPs, and resource documentation to support operational continuity.
• Assist in the administration and maintenance of employee benefits programs by processing Qualified Life Events (QLEs), ensuring data accuracy, and responding to employee inquiries across all benefit plans and accounts in collaboration with the Senior Director of People Operations.
• Manage the People Operations inbox, ensuring timely, accurate, and professional responses to employee and manager inquiries.
• Coordinate all steps of the offboarding process, including system updates, IT coordination, and exit interview scheduling.
• Assign and track compliance training (through NAVEX or similar systems) and maintaining completion records.

Who We are Looking For

• Experience - 3-5 years of HR or People Operations experience in a fast-paced, multinational or shared-services environment.
• Degree - Bachelor's degree preferred, ideally in HR, Business Administration, or a related field.
  • Excellent Communication - Strong written and verbal English communication skills; comfortable engaging across time zones and cultures.
• Interpersonal Skills - Ability to build trust, navigate diverse personalities, and handle sensitive situations with professionalism.
• Detail Orientation & Precision - High attention to detail and a commitment to accuracy in data, documentation, and process delivery.
• Organization - Skilled at managing multiple priorities, ensuring deadlines are met and workflows remain efficient.
• Proactive Ownership - Anticipates needs, takes initiative, and finds solutions before issues escalate.
• Problem Solver and Adaptable - Seeks creative, practical solutions to improve efficiency and employee experience.
• Tech-Savviness - Comfortable working across multiple systems; prior exposure to UKG, iCIMS, Navex, or Culture Amp is a plus. Must be proficient in Microsoft Office Suite and Google Workspace.
• Strong Collaborator and Team Player - Collaborative and dependable; thrives in a feedbackforward, growth-oriented environment.
• Driven and Disciplined - Demonstrates a strong work ethic, consistently follows through on commitments, and maintains focus and accountability in a dynamic environment.

Position Type

This is a full-time position working a shift aligned with US business hours, Monday–Friday from 4:00 AM – 1:00 PM PHT. However, initial training will require a shift overlapping with our U.S.-based team, from 9:00 PM – 6:00 AM PHT.