Senior Billing Analyst

Full-Time Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Senior Billing Analyst who will be responsible for overseeing the billing processes, ensuring accuracy, efficiency, and compliance with company policies and procedures. The role involves analyzing billing data, resolving complex billing issues, and providing guidance to junior billing staff. You will collaborate with cross-functional teams to improve billing workflows, optimize revenue recognition, and support business objectives. Key Responsibilities Oversee end-to-end billing processes, including invoice generation, distribution, and payment processing, to ensure timely and accurate billing cycles. Monitor billing system operations, identify areas for improvement, and implement enhancements to streamline workflows and increase efficiency. Analyze billing data, trends, and key performance indicators (KPIs) to assess billing accuracy, identify discrepancies, and report on billing performance to management. Prepare and distribute billing reports, dashboards, and metrics to track billing activities, aging receivables, and revenue recognition. Serve as a primary point of contact for billing inquiries, disputes, and escalations from internal stakeholders and external customers. Investigate billing discrepancies, resolve complex billing issues, and communicate resolutions to customers and relevant stakeholders. Identify opportunities to automate manual billing processes, implement system enhancements, and optimize billing workflows to improve accuracy and efficiency. Collaborate with IT and finance teams to implement billing system upgrades, integrations, and enhancements as needed. Ensure compliance with billing regulations, accounting standards, and industry best practices in billing operations and revenue recognition. Stay informed about regulatory changes and updates impacting billing processes and implement necessary adjustments to maintain compliance. Provide guidance, training, and mentorship to junior billing staff to develop their billing expertise, enhance productivity, and ensure adherence to billing policies and procedures. Foster a culture of continuous learning, collaboration, and knowledge sharing within the billing team. Candidate Qualifications The Ideal Candidates For This Position Are Highly Motivated, Dedicated And Should Possess The Below Qualities Bachelor's degree in Accounting, Finance, Business Administration or related field. 5+ years of experience in billing, revenue operations, or related roles, preferably in a complex billing environment. Strong understanding of billing principles, revenue recognition standards, and billing systems (e.g., ERP, CRM, billing software). Proficiency in data analysis tools and Microsoft Excel for analyzing billing data, creating reports, and performing reconciliations. Excellent attention to detail, analytical skills, and problem-solving abilities to resolve complex billing issues and discrepancies. Effective communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels. Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced, dynamic environment. Experience with process improvement initiatives, automation projects, and system implementations is a plus. Knowledge of billing regulations, compliance requirements, and industry standards impacting billing operations. Conditions of Employment MCI Locations: Must be authorized to work in the country where the job is based. Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation Details At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Coverage plus a dependent Dental Coverage Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Sharpen your social skills while meeting awesome people and making new friends Plus, more in-office rewards, raffles, recognition gifts, and treats Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #J-18808-Ljbffr