Billing Analyst

Join to apply for the Billing Analyst role at Mass Markets Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Billing Analyst who will be responsible for managing and analyzing billing processes within the organization. The role will involve ensuring accurate and timely invoicing, resolving billing discrepancies, and optimizing billing procedures to enhance efficiency and accuracy. The candidate will collaborate with various departments to gather billing data, analyze trends, and provide insights to support financial decision-making. Position Responsibilities Generate and distribute accurate and timely invoices to customers based on contractual agreements, service usage, or product purchases. Monitor billing cycles, deadlines, and billing schedules to ensure compliance with customer requirements and internal policies. Analyze billing data, trends, and patterns to identify opportunities for process improvements, cost savings, and revenue enhancement. Conduct variance analysis and reconcile discrepancies between billing records, contracts, and financial reports. Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders, including customers, sales teams, and account managers. Address customer billing issues, resolve disputes, and ensure timely resolution of outstanding balances. Ensure accurate and timely recognition of revenue and accounts receivable in accordance with accounting principles and regulatory requirements. Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance and financial metrics. Identify opportunities to streamline billing processes, eliminate manual tasks, and automate billing workflows using billing software or ERP systems. Collaborate with cross-functional teams, including IT, finance, and operations, to implement system enhancements and process improvements. Ensure compliance with billing policies, procedures, and internal controls to mitigate risks and maintain data integrity. Assist with internal and external audits by providing documentation, explanations, and support related to billing processes and transactions. Develop and maintain standard operating procedures (SOPs), training materials, and documentation related to billing processes and systems. Conduct training sessions for staff members on billing policies, procedures, and best practices. Candidate Qualifications Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred. Proven experience in billing, accounts receivable, or related financial roles, with a strong understanding of billing processes and principles. Proficiency in billing software systems, ERP systems, and Microsoft Office Suite. Strong analytical and problem-solving skills, with the ability to interpret complex billing data and reconcile discrepancies. Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders. Detail-oriented with a focus on accuracy and compliance with billing regulations and policies. Ability to prioritize tasks, meet deadlines, and work effectively in a fast-paced environment. Knowledge of revenue recognition principles and accounting standards (e.g., ASC 606) is a plus. Compensation Details At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI HMO Coverage plus a dependent Dental Coverage Free meal during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Sharpen your social skills while meeting awesome people and making new friends Plus, more in-office rewards, raffles, recognition gifts, and treats Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr