Customer Service Representative

2 days ago

Tarlac City, Central Luzon, Philippines AUMTREND PH INC Full time ₱200,000 - ₱240,000 per year

Responsibilities:

  • Handle inbound and/or outbound calls to assist customers with inquiries, requests, and concerns.
  • Provide accurate product, service, or account information in a professional and courteous manner.
  • Resolve customer issues efficiently while ensuring customer satisfaction.
  • Document call details, actions taken, and resolutions in the system.
  • Follow call handling scripts, quality standards, and compliance guidelines.
  • Meet performance metrics such as call handling time, customer satisfaction score, and resolution rate.
  • Escalate complex or unresolved cases to the appropriate department when necessary.

Qualifications:

  • At least High School Graduate
  • BPO experience preferred but not required (training provided).
  • Open for fresh graduates
  • Amenable to shifting schedules and onsite work.
  • Willing to start immediately.

Job Types: Full-time, Permanent

Pay: Php20,000.00 per month

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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