Customer Service Representative
2 weeks ago
Job Description:
We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for handling voice calls, chats, and/or emails to assist customers with their inquiries, concerns, and transactions.
Key Responsibilities:
- Respond to customer inquiries via phone, chat, or email in a timely and professional manner
- Provide accurate information about products, services, and order status
- Assist with returns, refunds, and other customer service-related concerns
- Maintain a high level of professionalism and customer satisfaction
- Document customer interactions accurately in the system
Accounts Handled:
Most accounts are in the retail and e-commerce sectors.
Qualifications:
At least 1 year of experience handling voice support, email/chats
Excellent communication skills (verbal and written)
Ability to multitask and handle various channels (calls, chats, emails)
Customer-oriented mindset with problem-solving skills
Willing to work graveyard shifts or with a flexible schedule
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