Customer Service Representative

4 weeks ago

Tarlac City, Central Luzon, Philippines DigiDesk Full time

We are hiring Customer Service Representatives to join the growing team of one of our valued call center clients based in Tarlac City. This role offers a chance to work on established accounts, providing front-line support to customers in need of assistance.

If you're looking to start or grow your career in the BPO industry, this is your chance to build a stable and meaningful path in customer service.

Key Responsibilities:

  • Handle inbound calls from customers
  • Provide accurate, empathetic, and efficient assistance tailored to each campaign's requirements.
  • Document all customer interactions clearly and accurately in the system.
  • Maintain professionalism and excellent customer service in every interaction.
  • Meet performance metrics including quality scores, attendance, and customer satisfaction.

Qualifications:

  • Senior High School graduate or equivalent; college undergraduates are welcome to apply.
  • Strong command of the English language, both spoken and written.
  • BPO experience is an advantage but not required — fresh graduates are welcome.
  • Willing to work on-site and on shifting schedules, including weekends and holidays.

What's in It for You:

  • Competitive salary package and performance incentives
  • Paid training specific to the assigned account
  • Healthcare and government-mandated benefits
  • Supportive work environment and career development opportunities
  • Immediate hiring and onboarding process

Apply now through Digidesk and let's fast-track your career in customer service

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