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Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines Primus@Knowledge Specialists, Inc. Full time ₱264,000 per year
  • Customer Support:
  • o Respond promptly to customer inquiries via phone, email, and chat.o Provide accurate information about products, services, and policies.
  • Issue Resolution:

o Identify and resolve customer issues effectively and efficiently.o Escalate complex issues to appropriate departments when necessary.

  • Relationship Building:

o Build and maintain positive relationships with customers by understanding theirneeds and providing personalized service.o Follow up with customers to ensure satisfaction and gather feedback.o Maintain accurate records of customer interactions and transactions.o Update customer information and document any relevant details.o Stay informed about product updates, features, and promotions.o Provide customers with detailed product information and recommendations basedon their needs.o Work closely with other departments to provide feedback on customer needs andtrends.o Participate in team meetings and contribute ideas for improving customer serviceprocesses.o Meet or exceed performance targets for customer satisfaction, response time, andissue resolution.o Actively seek opportunities for process improvements and personal development.

  • Data Management:
  • Product Knowledge:
  • Team Collaboration:
  • Performance Improvement:
  • Escalation: Empowered to escalate complex issues to supervisors or relevant departments.
  • Other tasks that maybe assigned from time to time

Qualifications:

-High school diploma or equivalent; associate or bachelor's degree/ College undergrad.

-Previous experience in customer service or a related field.

-Excellent verbal and written communication skills.

-Familiarity with customer relationship management (CRM) software particularly Odoo.

-Strong problem-solving abilities and a customer-focused mindset.

-Excellent interpersonal and communication skills.

-Strong customer service orientation.

-Ability to handle challenging situations calmly and effectively.

-Attention to detail and organizational skills.

-Ability to work independently and in a team environment.

Job Type: Full-time

Pay: Php20, Php22,000.00 per month

Benefits:

  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Language:

  • English (Preferred)

Work Location: In person