Patient Service Representative

4 days ago

Baguio City, Cordillera, Philippines THOUGHTFOCUS INC PH Full time ₱300,000 - ₱336,000 per year

Key Responsibilities:

· Greet patients and visitors in a professional and courteous manner.

· Assist patients with intake paperwork and verify patient information and insurance eligibility.

· Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems.

· Collect patient payments, copays, and co-insurance at the time of service.

· Answer telephone calls and respond to patient inquiries regarding appointments, billing, and services.

· Enter and update patient demographic and insurance data into EMR systems accurately.

· Process insurance authorizations and referrals as required.

· Coordinate with clinical and administrative staff to prioritize patient needs and ensure smooth workflow.

· Maintain confidentiality of sensitive patient information in compliance with HIPAA regulations.

· Handle patient concerns and resolve problems, escalating issues when necessary.

· Assist patients with access to financial assistance programs such as sliding fee scales if applicable.

· Perform other clerical duties such as scanning documents, filing records, and participating in safety programs.

Qualifications and Skills:

· Strong customer service and communication skills.

· Detail-oriented with the ability to manage multi-tasking in a fast-paced environment.

· Proficiency with electronic health record (EHR) systems.

· Basic knowledge of medical terminology and insurance processes.

· Ability to handle sensitive patient information with discretion.

· Team-oriented with collaborative skills to work effectively with healthcare providers and staff.

· Prior experience in a healthcare setting preferred but not always required.

Work Environment:

· Often in outpatient clinics, medical offices, or telehealth settings.

· Fast-paced with frequent patient interaction.

May involve sitting for long periods and use of computer systems regularly

Job Type: Full-time

Pay: Php25, Php28,000.00 per month

Work Location: In person

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