IT Support Engineer L2

14 hours ago

Eastwood Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱30,000 - ₱60,000 per year

WE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less.  TECHNO-CODED PERKS – Enjoy these Benefits

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location:Work in Eastwood (Night Shift)

About the Role

As a Level 2 IT Support Engineer, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

About Your Daily Tasks

  • Incident Management and Ticket Resolutions: Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks
  • System Monitoring: Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
  • Documentation and knowledge sharing
  • Communication with customers

About You and Your Experience

  • 3+ years of experience as an IT Support Engineer or similar technical support role.
  • Proficient in Active Directory, Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent written and communication skills, able to explain technical concepts to non-technical users.
  • Strong problem-solving and decision-making skills.
  • Amenable to work on site: MDC, Eastwood Quezon City - Night

A Great Place to Work Certified: #WeAreTGT

At Techno Global Team, you'll be working alongside a supportive team in a fast-paced, growth-oriented environment. We offer competitive compensation and benefits, plus the chance to make a real difference for our clients.

Why wait? Click the apply button today

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