Patient Experience Manager

4 days ago

Manila, National Capital Region, Philippines Manila Doctors Hospital (Manila Medical Services Inc.) Full time $40,000 - $60,000 per year

Position: Patient Experience Manager

We are seeking a highly motivated and service-driven Patient Experience Manager to lead and oversee the operations of our Patient Experience Department. This role is crucial in ensuring the delivery of a seamless, compassionate, and patient-centered experience across all hospital units.

Key Responsibilities:

  • Manage day-to-day operations of the Patient Experience Department.
  • Coordinate and collaborate with various hospital units to ensure continuity and excellence in patient care and services.
  • Develop, implement, and manage strategies, programs, and initiatives that enhance patient satisfaction and loyalty.
  • Lead service recovery efforts to promptly and effectively address patient concerns and complaints.
  • Monitor patient feedback and data to drive continuous improvement and innovation in service delivery.

Qualifications:

  • Proven experience in patient experience, customer service, or healthcare operations.
  • Strong leadership and communication skills.
  • Ability to think strategically and implement actionable solutions.
  • Passion for delivering outstanding patient care and service excellence.

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