Senior Recruitment Specialist

3 days ago

Taguig, National Capital Region, Philippines Valor Global Full time $70,000 - $120,000 per year

Company Description

Valor Global is a global leader in providing extraordinary customer experiences for clients worldwide. Headquartered in Arizona with over 4,000 global team members, we excel in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and employee retention for customer care, account management, collections, and technical support. Our global reach, extending from the U.S. to Costa Rica and the Philippines, offers flexibility, scalability, and 24/7 support. Our team-driven culture, innovative technology, and operational excellence ensure seamless service.

Role Description

This is a full-time on-site role for a Senior Talent Acquisition Specialist located in Taguig. The Senior Talent Acquisition Specialist will be responsible for managing the full-life cycle of recruiting, from sourcing candidates to hiring. This role involves developing and maintaining employer branding, conducting interviews, and implementing effective recruiting strategies. The specialist will work closely with hiring managers to meet staffing needs and ensure the best candidate experience.

Qualifications

  • Experience in Full-life Cycle Recruiting and Hiring
  • At least 5 years of experience in end-to-end recruitment process.
  • Strong skills in Employer Branding and Recruiting strategies
  • Proficiency in Interviewing techniques and candidate assessment
  • Excellent communication and interpersonal skills
  • Familiarity with applicant tracking systems and recruiting software
  • Ability to work in a fast-paced and dynamic environment
  • Bachelor's degree in human resources, Psychology, Business Administration, or related field
  • Experience in the BPO industry is a plus

Account Management

  • Understand and align with the profiles of new and existing campaigns
  • Ensure all contractual requirements and pay details for roles are followed
  • Regularly calibrate with hiring managers on profiles and hiring processes
  • Partner with Supervisors and Operations Leaders to meet hiring targets
  • Maintain a strong understanding of operational metrics, structure, performance, retention strategies, and growth plans
  • Achieve 100% fulfillment of account hiring requirements

Stakeholder & Client Management

  • Build and maintain strong relationships with clients and stakeholders
  • Ensure agreed processes and profiles are consistently followed
  • Provide timely and relevant updates to stakeholders
  • Understand stakeholder needs and expectations, and adapt strategies accordingly

Support Relationships

  • Collaborate with other departments to implement shared recruitment initiatives

Reporting & Analytics

  • Provide accurate and timely recruitment reports with relevant data and insights
  • Use analytics to identify gaps, recommend solutions, and optimize recruitment output
  • Clearly articulate trends, outcomes, and recommendations to stakeholders

Administrative

  • Ensure process compliance and adherence to company policies

Job Types: Full-time, Permanent

Application Question(s):

  • Amenable for an onsite set-up?

Education:

  • Bachelor's (Preferred)

Experience:

  • End-to-End Recruitment: 5 years (Required)
  • Senior Recruitment: 1 year (Preferred)

Work Location: In person

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