Bilingual Web Designer

3 days ago

San Pedro, Calabarzon, Philippines Yngen Datacom Corp. Full time $40,000 - $60,000 per year

We are seeking a Bilingual Web Designer (Spanish) to design and develop visually compelling, user-friendly websites in both English and Spanish. This role requires strong design expertise, cultural awareness, and the ability to create engaging digital experiences for diverse audiences.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in both Spanish and English
  • Assist clients with account information, product details, and service-related questions
  • Troubleshoot technical and non-technical issues and provide timely, effective resolutions
  • Accurately document all customer interactions in the CRM or ticketing system
  • Collaborate with internal departments to resolve complex concerns
  • Ensure a high level of professionalism, empathy, and service quality
  • Meet or exceed performance targets including customer satisfaction, response time, and resolution rate

Qualifications:

  • Fluent in both spoken and written Spanish and English
  • Minimum of 1 year customer service experience (BPO/CSR setting preferred)
  • Familiarity with WordPress is an advantage
  • Knowledgeable in web design or web hosting or CSS, Java and HTML is a must

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