Spanish Bilingual

4 days ago

San Pedro, Calabarzon, Philippines Yngen Datacom Corp. Full time $35,000 - $45,000 per year

Speak Spanish? Unlock Global Opportunities with Us

We're looking for Spanish Bilingual Technical Support Representatives to join our dynamic team. If you're passionate about helping people, love solving problems, and want to use your bilingual skills to make a real impact — this role is for you

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in both Spanish and English
  • Assist clients with account information, product details, and service-related questions
  • Troubleshoot technical and non-technical issues and provide timely, effective resolutions
  • Accurately document all customer interactions in the CRM or ticketing system
  • Collaborate with internal departments to resolve complex concerns
  • Ensure a high level of professionalism, empathy, and service quality
  • Meet or exceed performance targets including customer satisfaction, response time, and resolution rate

Qualifications:

  • Fluent in both spoken and written Spanish and English
  • Minimum of 1 year customer service experience (BPO/CSR setting preferred)
  • Familiarity with WordPress is an advantage
  • Knowledgeable in web design or web hosting or CSS, Java and HTML is a must

Others:

  • First 2 months will be Onsite then WFH after

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