MIS Specialist

Job Summary

The positionis responsible for ensuring the smooth delivery of technology services by providing system support, security, and maintenance across various platforms, including ERP and HRIS. This position plays a key role in managing the company's information systems, networks, and databases while assisting employees with hardware, software, and network-related concerns. The role also focuses on system optimization, troubleshooting, and development to enhance business operations and data-driven decision-making.

Major Duties and Responsibilities

System and Network Administration

• Ensures the overall security of systems, networks, and servers against virus threats, cyber-attacks, and unauthorized access (internal and external).
• Administers and maintains ERP and HRIS, including user account management, system updates, and enhancements.
• Monitors system performance, resolves technical issues, and ensures the smooth operation of all IT infrastructure.
• Establishes and maintains virtualization environments and system backup processes.

Software and Application Support

• Provides system support for company-wide applications, including accounting, payroll, ERP, and HRIS.
• Develops, maintains, and improves all web-based applications, company websites, system reports, and data repositories.
• Assists employees with troubleshooting and resolving technical issues related to software, network connectivity, and computer hardware.
• Develops and evaluates system software to simplify and automate business processes.

Data Management and Security

• Implements and maintains data backup, disaster recovery, and restoration services.
• Ensures data integrity, security, and confidentiality across all platforms.
• Facilitates the generation of system reports, dashboards, and analytics for operational decision-making.

User Training and Technical Assistance

• Conducts user training, orientations, and the creation of manuals for ERP, HRIS, and other critical software.
• Provides ongoing support and troubleshooting assistance to employees regarding MIS-related concerns.
• Attends to inquiries, suggestions, and complaints related to Management Information Systems.

Other IT-Related Functions

• Oversees the design and production of company barcodes, employee IDs, and digital assets.
• Performs web design, development, and administration of company websites and portals.
• Creates and maintains graphic design layouts for company forms and documents.
• Documents all MIS-related activities and ensures strict compliance with IT policies and procedures.
• Performs other related tasks as assigned.

Secondary Duties and Responsibilities

• Ensures all company-wide computers and devices have updated antivirus and security software.
• Conducts periodic preventive maintenance of all computer systems.
• Supports and maintains the company's accounting and finance-related systems.
• Provides system support and training for end-users on ERP and HRIS functionalities.
• Ensures proper safekeeping and confidentiality of company data and records.

Job Specifications

Education & Experience

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or any related field.
• At least 2-3 year of experience in MIS, ERP/HRIS administration, or IT support in a corporate setting.
• Experience with ERP, HRIS, and database management systems is a strong advantage.

Technical Skills

• Strong knowledge of ERP and HRIS administration, user management, and troubleshooting.
• Proficiency in database management (MySQL, MS SQL, Oracle, or equivalent).
• Experience with software development, system analysis, and process automation.
• Knowledge of computer networks, cybersecurity measures, and server management.
• Proficient in troubleshooting and repair procedures for hardware and software.
• Familiarity with cloud-based solutions, backup procedures, and virtualization technologies.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented.
• Ability to work independently and in a collaborative team environment.
• Strong sense of accountability, integrity, and work ethic.

Job Type: Full-time

Benefits:

• Company events
• Opportunities for promotion
• Paid training

Experience:

• ERP systems: 1 year (Required)
• HRIS: 1 year (Required)

Work Location: In person