MIS Process Specialist

2 weeks ago

Angeles City, Philippines TASQ Staffing Solutions Full time

TASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga, with an immediate start date. The initial pre-screening interview will be conducted via phone, so please ensure your phone line is available.

**Benefits:**

- Great Place to Work certified

- HMO coverage for the employee and 2 dependents (starts Day 1)

- Quarterly performance bonus

- Excellent opportunities for career growth

- 15% Night Differential

- 24 leave days annually

**Requirements:**

- Minimum of 3 years experience in RTA/WFM

- Front-end RTA experience is essential; back-end WFM experience is an advantage

- BPO work experience is required

- Proficiency in reporting tools such as Power BI, Tableau, VBA, Macros, and Excel

**Responsibilities:**

- Ensure optimal staffing for business partners by developing forecast and staffing models, offering analytical support for business initiatives and market trends, and providing actionable recommendations for decision-making

- Oversee resource planning for one or more division units; act as a trusted advisor by anticipating issues and identifying opportunities

- Build strong relationships with business partners, communicating proactively about trends or concerns, and providing data-driven suggestions

- Collaborate with partners to identify upcoming projects or changes affecting volume or staffing; analyze how modifications to business drivers will impact staffing needs

- Create volume forecasts for inbound contact center or processing departments; maintain and refine forecasting models using both standard and advanced statistical methods

- Continuously evaluate staffing factors such as volume, handle time, shrinkage, and occupancy versus plans; raise awareness within the organization and recommend necessary actions


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